I have just received my first JSS (job success score) at (95%), i was just wondering, even though i have a perfect job-contract history so far (5 star reviews and great feedback), i got only 95 JSS, i also have one open contract where the client stopped communicating after obtaining the work requested (upwork stepped up and payed for my time and suspended the contract), could that be the reason why i didn't get (100% JSS) or is it something else? i just want to know to improve my JSS, please tell me what you think.
Solved! Go to Solution.
95% is a pretty high Job Success score so congrats on achieving that. There are factors beside public feedback that affect your JSS including private feedback, inactive contracts, contracts without feedback, etc. While we won't be able to share the details about your particular score, you can find more information about how the score is calculated here.
I've got 90% Job Success Score while having only 5 stars feedbacks and perfect work history. Now clients think I did something wrong while I didn't. As I understand, Upwork counts no feedback as negative feedback. Some clients just release a milestone and then disappear with no feedback, and that's actually understandable, but what's weird is the negative impact on JSS. I've got my money, the client got the work, everybody's happy, but i've got 90% JSS for no real reason. This system is just stupid.
We are beta testing a new way to help you stand out to clients. Now you can optionally bid additional Connects to appear in one of three promoted slots pinned to the top of clients' proposal managers.Learn More
Learn more about our awesome Community member Ashraf!Learn More
Beginning Your Freelancing Journey on Upwork.Learn More
Communication is essential to building a successful business partnership with your clients. Incorporate these tips to enhance your communication to build client trust and satisfaction!Learn More