Connects should get refunded regardless of the reason why the jon was closed. There are a lot of newbies or people with no previous hiring that just let the job offer died. We freelancers shouldn´t be punish because of this.
I´ve seen even older accounts posting jobs and no hiring nobody, you should at least charge THEM a fee for posting a job offer without hiring nobody at the end.
Diane: whether or not a job post can be seen by you is not a determining factor.
If a client hires someone and then closes the job post, then you may indeed be unable to view the job post. But you would not get connects back.
Thank you, Preston.
However, Tiffany - Community Guru - responded above with: "You'd have to click on the job and look at the number of hires associated with it."
Normally, I can do that. But today I have 2 jobs that have come up "job is closed" and I can't look to see how many hires there have been because the job no longer exists, it's not there any longer. Usually, you can still look at a closed job and see if they have hired someone. On this occasion, I can't.
I'm assuming this means the jobs were taken down by Upwork ... but how do we know that, and will we get our connects back if we can no longer view the (closed) job?
There is a tracking page you can go to that shows every single connects refund. Use that page. The refunds are automatically processed.
On my default Upwork page... I can click on the "Available Connects" link...
Then I can click on "View Connects History"...
...and see all the information about refunds, connects usage, etc...
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