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Susan's avatar
Susan S Community Member

Jobs won't open

I keep getting an error when I click on a job to see it. 

We couldn't complete your request

Please try reloading the page.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

I'd like to confirm that this issue has been resolved! 

~Andrea

View solution in original post

34 REPLIES 34
Cole's avatar
Cole A Community Member

Hi Susan, hopefully they address this soon. It's been over an hour. 

Joseph's avatar
Joseph C Community Member

If you click on open job in new window, you can see the posting.  Annoying, though.

joechiu_0-1643992605798.png

 

Andrea's avatar
Andrea G Community Manager

Hi all,

 

Apologies for the inconvenience this has caused. We'll have support tickets created for everyone who has posted on this thread at the time of this post, so the team can continue to investigate the issue and work on a fix. We appreciate your patience while we get this resolved.

 

Thank you.

~Andrea
Susan's avatar
Susan S Community Member

Thank you. At least it's getting handled.

Andrea's avatar
Andrea G Community Manager

Hi all,

 

I'd like to confirm that this issue has been resolved! 

~Andrea
Aarti's avatar
Aarti T Community Member

Is there any issue with the job feed? When I try to open job description, it says unable to load your request.  Please update

Paul's avatar
Paul J Community Member

Am getting the same thing. Open the job in a new window and it will load up

Susan's avatar
Susan S Community Member

That's what I'm doing. It works. For now, we can do that until it's fixed. Great work-around.

Aarti's avatar
Aarti T Community Member

Thank you Paul. Are you able to send proposal by this new window pop-up?

Paul's avatar
Paul J Community Member

yes, I can. If the buttons don't show up, click refresh and they will show up. 

Susan's avatar
Susan S Community Member

Same here.

 

Prince's avatar
Prince N Community Member

I keep getting this error message “we couldn’t complete your request” whenever I view any job postings on my mobile device

Nirmal's avatar
Nirmal S Community Member

I'm getting error message “we couldn’t complete your request” when I view a job posting.

Mohammed Ehsanul's avatar
Mohammed Ehsanul H Community Member

Hi,

 

I can't open or see new jobs in the Find work section. It's showing, "We couldn't complete your request. Please try reloading the page." I have to use the 'open new tab' button to see the details. 

 

Thanks. 

WonJae's avatar
WonJae J Community Member

I am keep having we couldn't complete your request error.

I refreshed, deleted cookies and cache but I am still having same issue.

Andrea's avatar
Andrea G Community Manager

Hi WonJae,

 

Could you please try using a computer/laptop to access the site? If you're using the mobile app, you may also try uninstalling and reinstalling to see if that helps.

 

~Andrea
WonJae's avatar
WonJae J Community Member

Hi Andrea.

It still doesn't work. I've already uninstalled and reinstalled as well.

wjjeong9_0-1643990994774.png

 

Nayan's avatar
Nayan S Community Member

Same problem 

Miggy's avatar
Miggy A Community Member

Hello. I am new to upwork. Ive already log in to different browsers but i cant still open job post. It always says reload page. Can anyone please help???

Miggy's avatar
Miggy A Community Member

Screenshot_2022-02-05-00-25-20-488_com.upwork.android.apps.main.jpg

It always displays like this.

Amanda's avatar
Amanda L Community Member

I had a similar problem just now but clicked the link to open in a separate tab and it worked. 

Virginia's avatar
Virginia L Community Member

I have the same problem. Messages take several minutes to load

Łukasz's avatar
Łukasz W Community Member

Upwork website is fast!!!

 

Except for

https://www.upwork.com/messages/

which has just just taken 134 secs to load a room. On my side the low performer is 'https://collector-pxss13u803.px-cloud.net/api/v2/collector' and lots of 'https://e.clarity.ms/collect' that gets called every time and again.

Felicia's avatar
Felicia O Community Member

Except the most important bit when you have to work and communicate with your clients, right?

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