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sufiyan2016
Community Member

Jss Calculation

Hi, I had 100% job score this year and many successful contracts. but this month i Canceled  only one contract  and my Top rated badge is gone and also decreased job score from 100% to 88%.

when I had a Chat with Upwork Support, he said that Jss calculates  24 Month Contracts.  But All my clients were happy and gave me 5 star ratings. And why Jss didn't calculated that poor things before cancelling "that" Contract. Was that waiting for me to cancel at least one contract? 

1 REPLY 1
petra_r
Community Member


Sufiyan K wrote:

when I had a Chat with Upwork Support, he said that Jss calculates  24 Month Contracts.  


Your JSS is the best of 4 calculation windows.

 

Clearly the client from that cancelled contract left really poor private feedback. If your JSS only just dropped, you should be able to use your top rated perk to remove the impact of that contract on your JSS. (provided you haven't used it in the last 3 months and 10 contracts)

 

 

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