Nov 29, 2021 09:26:04 PM by Sufiyan K
Hi, I had 100% job score this year and many successful contracts. but this month i Canceled only one contract and my Top rated badge is gone and also decreased job score from 100% to 88%.
when I had a Chat with Upwork Support, he said that Jss calculates 24 Month Contracts. But All my clients were happy and gave me 5 star ratings. And why Jss didn't calculated that poor things before cancelling "that" Contract. Was that waiting for me to cancel at least one contract?
Nov 29, 2021 09:45:28 PM by Petra R
Sufiyan K wrote:when I had a Chat with Upwork Support, he said that Jss calculates 24 Month Contracts.
Your JSS is the best of 4 calculation windows.
Clearly the client from that cancelled contract left really poor private feedback. If your JSS only just dropped, you should be able to use your top rated perk to remove the impact of that contract on your JSS. (provided you haven't used it in the last 3 months and 10 contracts)