Was the 4.5 rating since the last Update? That likely cancelled out the better one.
@Jubaid H wrote:
1.i got rehired
2.he gave me bonus for two separate job
3.public positive feedback
4.i earned over $500 from this client ,upwork also thanked me.
1) Irrelevant for JSS. It won't count as "long term" until you have been working with the client steadily for 3 months or more.
2) Irrelevant for JSS
3) a 4.5 with stars knocked off in 3 different categories (skills, communication and cooperation) is likely accompanied by similar private feedback.
4) Irrelevant for JSS
I'm also facing the same issue, I've got 5-star ratings from two contracts and the same permanent client. One was a new contract and the other was a paused contract. Last time my jss was 88% after updating, it increased to 89%, and this time I was expecting 90% or 90% plus but it isn't updated.
Thanks in advance.