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Jss

Active Member
Ahmed M Member Since: Aug 22, 2017
1 of 5
Clients recommend you down from 80% to 63% so my jss will down also eventhough i got 5 stars from client
Ace Contributor
Dimitri H Member Since: Feb 9, 2018
2 of 5

It's probably because the client gave you bad private feedback (the kind of feedback you can't see and which affect the JSS), even though the client gave you 5 stars.
In other words, the client wasn't happy.

Community Guru
Petra R Member Since: Aug 3, 2011
3 of 5

The private feedback metric does NOT update after every contract so the feedback that let it siink to that very low level may or may not have been the last contract that closed and may or may not already be calculated into the JSS

Community Guru
Lila G Member Since: Dec 4, 2017
BEST ANSWER
4 of 5

JSS is so complicated. In addition to the common ones we all know about that affects the JSS, they also have windows months. I till this day don't fully get how it works. Last time I check, this is what I got.

Capture.PNG

Lila
Active Member
Ahmed M Member Since: Aug 22, 2017
5 of 5
this will result in next update jss that every 2 weeks
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