🐈 Community
» Forums » Freelancers » Just did the video profile verification, the ...
Page options
Community Member

Just did the video profile verification, the questions it asked weren't valid so didn't get right

So I got the message saying I needed to do the video chat to verify my profile. So I did. But the two questions the person asked me which they called "generic"... definitely not generic by the way... seemed to be trying to test my ability at what I claim I can do but they weren't applicable in the right way so I definitely didn't get the "right" answer. Does this matter?


For example, I have my self down as creative/design... which is because I use indesign and illustrator and a little photoshop. I have a degree with a minor in graphic design. The questions they asked were about saving images in one way versus the other, neither of which I ever use because always save as PDF becuase that's how most printers I've come across want them so I definitely had no idea on that one, and then a question about web design- which I don't do, never have done, and never claim to be able to do. 


Does it matter that I didn't answer the questions "correctly"? Were they testing my ability or the fact that I'm a human? I originally thought they were testing that I'm a human but these questions seemed to do otherwise in which case I certainly failed.

Community Member

Hi Chelsea,


Thank you for sharing your concern.


As you may already know,  at times we’ll ask freelancers to verify the information on their profile in the mean of a video call with someone from our Trust & Safety team.

This is to verify the identity and the accuracy of a profile and to keep our marketplace safe and secure, not to assess abilities or skills.



Phew. It got me concerned! I just started on this site and didn't want to be banished. I know my abilities! Thank you very much for your reply.

Latest Articles
Upcoming Events
Featured Topics
Learning Paths