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slkdesign
Community Member

Just got paid but when I go to "Get Paid" there are no funds in there?

We ended the contract on Friday and it shows that I got paid. But when I go to settings - get paid - there are no funds there. Is there a delay? It says there is no money in escrow. 

2 REPLIES 2
petra_r
Community Member


Stephanie K wrote:

We ended the contract on Friday and it shows that I got paid. But when I go to settings - get paid - there are no funds there. Is there a delay? It says there is no money in escrow. 


Familiarize yourself with your Reports page.

If it was a fixed rate contract, you will find the funds under the Pending Tab.

 

There is a 5 day security period but on the Pending page, you'll see the date it will be released is visible in the left-hand column.

 

"Where is my money?""Where is my money?"

BojanS
Community Manager
Community Manager

Hi Stephanie,

 

In order to check the status of your payment, please go to your account > select the Reports tab > Overview and you'll see the funds under the Pending tab. That means they are currently subjected to a standard five-day security period. 

 

Please read more about working and getting paid on Fixed-Price contracts in this Help article.

 

Thank you.

~ Bojan
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