Keep getting Captcha and not able to login

[dayliah]

Hello,

I desparately need help. In order to successfully login to my account to ask questions I had to borrow a computer for this moment. 

On all my devices (macbook, ipad and iphone) I'm getting the following attachments.

Keep getting captcha page

Next page not loading properly

Login page as previous and unable to login.

I've reviewed other forums and tried their recommendations with no success.

Please assist as soon as possible, please.

Kind Regards

Dayliah 

[BojanS]

Hi Dayliah,

Could you please make sure your Internet connection is stable and strong? As for Captcha requests, it's a security tool that appears if we detect some unusual activity from a user's account. Here are a few steps you can take to limit the number of times Captcha is required -

• Enable Javascript
• Enable Cookies
• Ensure browser is not blocking ads
• Ensure browser is not blocking Upwork analytical tools

Thank you!

[dayliah]

HI

I do have javascript and cookies enabled and I do not have ad blocking in place, but am still unable to access my account.

Thanks for any further help you can give

Dayliah

[g_vasilevski]

Hi Dayliah,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.