Keep getting error code 40017 can not submit proposal

[b_troche]

I keep getting the error code 40017 that I cannot submit a proposal on Upwork mobile all of a sudden - costing me potential clients due to not being one of the first to submit a proposal.

The only info I can find on this suggest I need to verify my account via video call but I’ve done this twice already in the past.

Please help. I don’t like losing clients to things that are not my fault.

[joanbonjoc]

Hi Brandon,

Have you experienced the same issue when using a laptop or computer? Let us know so we can investigate further. Thanks! 

[b_troche]

My saved jobs on mobile are not reflecting on desktop. My app is updated and I really don't know what's going on. I can submit proposals on Desktop, I submitted a random one to be sure.

I am not sure why this is happening all of a sudden, I always used to submit proposals on my mobile device without a problem. 

[b_troche]

My saved jobs on mobile are not reflecting on desktop. My app is updated
and I really don't know what's going on. I can submit proposals on Desktop,
I submitted a random one to be sure.

I am not sure why this is happening all of a sudden, I always used to
submit proposals on my mobile device without a problem.

[bstojadinovic]

Hi Brandon,

Please follow the instructions listed in our General Mobile App Troubleshooting guide. If the steps listed there will not resolve the issue on your end, you can send more details to our mobile team on the email listed in the guide above. Thank you!