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gooddadan
Community Member

LIVE CHAT

Why is the LIVE CHAT support not working? Before I just type agent and it provides me an option if it's thru phone,chat or email. Where it is now? 

5 REPLIES 5
llina
Community Member

Is the live chat support still available for Top Rated Agents? Data doesn't give any option to talk to a live agent event if I am Top Rated.

gooddadan
Community Member

This option is no longer working!

kochubei_valeria
Community Member

Hi Danilo and Lady,

 

The option to chat with an agent is still available and can be accessed via the chatbot. Unfortunately, due to the volume of requests it may not show as an option temporarily. If a chat is initiated but disconnects, the team will be following up via email.

 

We appreciate your patience.

~ Valeria
Upwork

Hi Valeria, 

The chatbot is kept spamming and not providing an option to initiate a chat with a human. Please check it and test. 

How to access Live chat support as it is no longer showing to me.

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