Jun 8, 2021 08:48:43 AM by Danilo L
Why is the LIVE CHAT support not working? Before I just type agent and it provides me an option if it's thru phone,chat or email. Where it is now?
Jun 8, 2021 08:51:20 AM by Lady Moonyeen G
Is the live chat support still available for Top Rated Agents? Data doesn't give any option to talk to a live agent event if I am Top Rated.
Jun 8, 2021 09:00:35 AM by Valeria K
Hi Danilo and Lady,
The option to chat with an agent is still available and can be accessed via the chatbot. Unfortunately, due to the volume of requests it may not show as an option temporarily. If a chat is initiated but disconnects, the team will be following up via email.
We appreciate your patience.
Jun 8, 2021 09:04:08 AM by Danilo L
Hi Valeria,
The chatbot is kept spamming and not providing an option to initiate a chat with a human. Please check it and test.
Jun 8, 2021 12:06:50 PM by Zeeshan H
How to access Live chat support as it is no longer showing to me.