Limited Financial Transection

[Md. Abdul M]

My client ended contract, after a week he claimed that I have log in more week without his approval. But I didn't see any message about duration of weeks. How do I understand for how many weeks he hired me for his job? Now my client claimed for refund and Upwork Limited my Financial Transections. I'm not sure what can I do now.

[Saiful I]

Yes, for the hourly jobs this is a problem. But you should always ask the client how much to work and wait for an answer untill  he replies.

For now, contact oDesk support, only they can help you. Good luck.

[Valeria K · Accepted solution]

Hi Abdul,

Sorry to hear about the misunderstanding you had with your client. Please, communicate with the client and Upwork support team to some to a mutual agreement and resolve the issue.

Thank you!

[Md. Abdul M]

Hi Valeria,

Thanks for your instructions. I have messaged the client via Upwork several times, but he is not responding. Now I'm going to Upwork support team for mutual agreement and resolve the issue. Thank you so much.

Sincerely,

Abdul Mannan

[Jeff R]

i thought the client always had to state the maximum hours per week when setting the contract.

[Md. Abdul M]

Hello Jeff,

Thank you. My client claimed me about weeks, not hours. He raised a claim that I have login unauthorized week. When started this contract, I never heard about week. Now he claimed, he hired me for 2 week. How do I understand he hired me for 2 week? Thank you.

Sincerely,

Abdul Mannan

[Natacha R]

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@Jeff R wrote:

i thought the client always had to state the maximum hours per week when setting the contract.

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  They don't have to, I have one contract with no limit.