Sep 19, 2019 10:14:40 PM by Mattie O
Solved! Go to Solution.
Sep 20, 2019 03:56:42 AM by Avery O
Hi Mattie,
If you drop out of the Top Rated program because of a dip in your JSS, you have two weeks from your status loss date to submit a feedback removal request. Please submit a screenshot of the email you received confirming you have lost your Top Rated status with your feedback removal request. You may read more about it here.
Sep 19, 2019 11:18:25 PM by John K
Sep 20, 2019 02:34:08 AM by David S M
John K wrote:
Mattie, you have 2 weeks but normally the perk is for removing or excluding a feedback and in your case, the job that ended in September has no feedback so I’m not sure the perk is applicable.
The perk is applicable to Top Rated freelancers regardless if the client receives feedback or not. Although it's titled a "feedback removal perk", it's actually a perk that removes a contract from your Job Success Score calculation.
Sep 20, 2019 03:56:42 AM by Avery O
Hi Mattie,
If you drop out of the Top Rated program because of a dip in your JSS, you have two weeks from your status loss date to submit a feedback removal request. Please submit a screenshot of the email you received confirming you have lost your Top Rated status with your feedback removal request. You may read more about it here.
Oct 14, 2019 10:46:44 PM by Tim S
Mattie - I'm in the same boat one month later.
Did this work out for you? Were you able to get the one job removed via the perk?
Oct 15, 2019 02:03:33 AM by Avery O
Hi Tim,
I checked your account and can see that you have two tickets with the Customer Support Team about the same concern. I have requested the team to reach out to you through on of your support tickets so that they can assist you further with your concern.
As a gentle reminder, please refrain from filing new tickets on the same topic so that the team can assist you more efficiently regarding your concern.
Oct 15, 2019 03:00:52 AM by Mattie O
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