List Top Rated Badge

[mato0618]

Lost top rated on the last update. I’m sure it’s from a contractor that ended 9/6. How long do I have to use perk?

[yitwail]

Mattie, you have 2 weeks but normally the perk is for removing or excluding a feedback and in your case, the job that ended in September has no feedback so I’m not sure the perk is applicable.

[dsmgdesign]

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John K wrote:
Mattie, you have 2 weeks but normally the perk is for removing or excluding a feedback and in your case, the job that ended in September has no feedback so I’m not sure the perk is applicable.

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The perk is applicable to Top Rated freelancers regardless if the client receives feedback or not. Although it's titled a "feedback removal perk", it's actually a perk that removes a contract from your Job Success Score calculation. 

[mato0618]

Is it two weeks from end of contract or when I lost badge?

[AveryO · Accepted solution]

Hi Mattie, 

If you drop out of the Top Rated program because of a dip in your JSS, you have two weeks from your status loss date to submit a feedback removal request. Please submit a screenshot of the email you received confirming you have lost your Top Rated status with your feedback removal request. You may read more about it here.

[tsawicki]

Mattie - I'm in the same boat one month later.

Did this work out for you?  Were you able to get the one job removed via the perk?

[AveryO]

Hi Tim, 

I checked your account and can see that you have two tickets with the Customer Support Team about the same concern. I have requested the team to reach out to you through on of your support tickets so that they can assist you further with your concern. 

As a gentle reminder, please refrain from filing new tickets on the same topic so that the team can assist you more efficiently regarding your concern.

[mato0618]

I used the perk and my JSS went back up to 97% but I didn’t get Top Rated back because I lost the weeks. So I guess it helped my JSS but the weeks below 90% still were counted. This time my JSS went down again. For what not sure as nothing closed during the 2 week period. I give up on trying to figure it out. Just do my best and keep moving.