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mmohamed_hiffni
Community Member

Live Chat

Will someone tell me how to live chat with oDesk. I have a problem but no more the button for live chat can be seen. Please help me.
71 REPLIES 71
joynirupam
Community Member

How to delete oDesk Freelancer's Response massage from my profile?

Nirupam:

If you want to delete negative feedback response from your profile, click here.

prestonhunter
Community Member

Mohamed:

If you want live chat, click here and here.

hellow, I have a problem in creating the account so that I can be accessing the upwork jobs

Hi James, 


Looks like you were able to create your account. Did you mean you're having problems completing your profile? You may check out these freelancer resources we have compiled to help you create a great profile. 

If you mean you were experiencing issues, let us know and we'd be happy to help!


~ Avery
Upwork
nafeeskhabir
Community Member

Upwork is being tricky in this they hide live chat option for old user . Its not a problem its their system.

Thanks

As far as I know the live chat support is only available for top rated freelancers.

Hello. I am a top rated but still the chat support is not available just like before.

Hi Leonida,

 

I just tested it and see that support chat option is accessible from your account on Help Center page. You need to click "Get Paid" button and add some information about your issue. It also looks like you chatted with support just a few days ago.

 

Screenshot_4.png

~ Valeria
Upwork

Yes, a few days ago it is accessible and I was so happy with upwork's chat support and how fast they can solve our issues. But when I tried doing the same recently, there is no option for chat support. It might be moved because of the updates, I don't know where to find it.

Hi Leonida,

 

Note that chat support is not available to all users at all times and also depends on the frequency of requests we're receiving during certain periods of time.

~ Vladimir
Upwork

Okay. Thanks Vladimir. I hope it will be available when I need it. Working at upwork has always been a good experience!

9109d670
Community Member

Sir i exceed the amount entering in billing method. So now how can i verify my account?

Hi Bilal,


One of our team members will reach out to you via ticket and assist you further with your billing method. Thank you.

~ Goran
Upwork

Hello .. can you assist me about my issue here in upwork.

Hi Connie,

Fell free to post your questions here. 
If private details are involved please send me a PM(click on my name).

~ Goran
Upwork

I need to help with support. there is 20$ is deducted because of membership plan. I need to back to in my account and still continue with free membership of upwork to receive conects. so help me to chat with support agent

Hi Shashi,

 

I just checked your account and I can't see the 20$ membership plan deduction on your transactions history. Your current plan is Freelancer Basic and its free. Can you please share with me via PM the screenshot of the transaction that deducted by 20$ for us to further assist you.

 

Thank you.


Untitled

How to chat with upowork live

petra_r
Community Member


Tashfiqur R wrote:

How to chat with upowork live


You can't. Live chat is reserved for top rated and rising talent freelancers.

 

You can ask your question right here.

How to chat with upowork live?

Hi MD.AL-IMRAN,

 

You can start the second step of the verification by going to the Settings > Identity Verification page. Could you please let us know if you have any issues starting the video verification? Could you please share a screenshot so that we can take a look?

Thank you.

~ Aleksandar
Upwork

I want to verify in identy in video call. 

Hello

md__ripon
Community Member

My upwork account has been suspended, but i have no notifications. What can i do now. It also my new account there.

Hi Md Al Amin,

 

The notification about your account status a verification was sent to you on December 8. Please, check the email you registered with your Upwork account and follow the instructions in that notification to verify your account.

~ Valeria
Upwork

Hello
How are you ?
I am Deniz Oberg.
I live in Switzerland.
Now my friend has upwork account.
Then he lose his password and security question.
So he can't login upwork.
Please help us.
Thanks.

Thanks for sharing this here, Deniz. 

Please ask your friend check out this article for more information on recovering his/her login information: 


~ Avery
Upwork
f5376b2f
Community Member

Hy ! I can not see the amounts that u take ro verify card yet in my online banking

Hi Marius,

 

Two small amounts have already been charged to your card. You may want to contact your bank directly to find out what they are if you don't have access to online banking statements. Once you find those amounts, enter them into the fields in Settings> Billing Methods to complete the verification.

~ Valeria
Upwork
f5376b2f
Community Member

5 days will be tomorrow
salimcox
Community Member

Hi

Hi Shahadat,

 

Do you you have any issues or questions you need help with?

~ Valeria
Upwork
sahsunil667
Community Member

I am not receiving free 60 connects of monthly.

Hi Sunil,

 

Please go to your account > click on the "0 available connects" link and select a membership plan in order to receive an appropriate number of Connects.

~ Vladimir
Upwork
imran1976
Community Member

How i contact with Upwork live support. Please provide me guideline about that?

vladag
Community Manager
Community Manager

Hi Imran,

 

I see you were asked to verify your profile by following the steps outlined in the notification you received at the beginning of May. Is your question related to the verification process?

~ Vladimir
Upwork
rejoan121615
Community Member

Hi Rejohan,

 

Please, refer to the support ticket that was sent to you yesterday for more information about your profile status.

 

Thank you.

~ Valeria
Upwork
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