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Live Support Chat Gone?

ajamesconsulting
Active Member
Allison P Member Since: Feb 10, 2017
1 of 4

Howdy... Did the live support chat feature dissapear?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 4

Hi Allison,

 

You can click "Get Help From Upwork" button on the Help Center Page, select whether you are a client or a freelancer and the categories that best describe your issue. If the offered solution don't address your issue, click "No" and Submit Request. You'll see your support options that should include chat since you are Top Rated.

~ Valeria
Upwork
diannetrussell
Active Member
Dianne T Member Since: Nov 20, 2016
3 of 4

Live Chat is also gone from my view of the site. I need to get paid, not wait for an Upwork error to be fixed....

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 4

Dianne,

 

Due to the volume of users on the site, live chat isn't always available to everybody. I see you have already submitted a ticket about the duplicate bonus payment a client sent to you and we'll have one of our agents address it shortly.

 

Also, please refer to the latest message in this ticket for explanation of how Service Fee was calculated for the first payment.

~ Valeria
Upwork
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