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Live chat gone after JB went down

Ace Contributor
Samiun M Member Since: Feb 5, 2015
1 of 2

I had a job success of 95%.At that time I had live chat support available.Now 1 day ago my job success went down to 85% after completing a job.I believe the client gave me a low private feedback.A while after that job success went down to 85% and I only have ticket support now.Live Chat button is gone totally.I faced same trouble when my account got temporarliy hold.

 

Let's put aside acocunt hold but job success rate and live chat they don't go together.This doesn't seem right.Everyone should get same kind of support from Upwork.What do you guys think?

Ace Contributor
Samiun M Member Since: Feb 5, 2015
2 of 2

LIve chat seems to be back again. Very strange.

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