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Community Member

Live chat with upwork support team agent button is missing

I believe as Top Rated freelancer I'm entitled to a Live Chat option, but the button is missing. Also noticed this issue was raised here, but apart from "you don't need it" response I haven't found anything.


Could you please clarify if the ToS changed or this is some sort of a techology issue on the Upwork side? 



Retired Team Member
Retired Team Member

Hi Andrey,


I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you via ticket as soon as possible and will assist you further. Thank you.

~ Goran
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