Sep 29, 2019 09:39:16 PM by Ripon A
I want to live chat with support center. Please help me
Solved! Go to Solution.
Sep 29, 2019 11:48:58 PM by Avery O
Hi Ripon,
Is there anything our team can help you with today?
Sep 29, 2019 11:48:58 PM by Avery O
Hi Ripon,
Is there anything our team can help you with today?
Apr 25, 2020 10:16:15 PM by Aleksandar D
Hi Lamia,
Could you please send us more information about the problem you are experiencing so that we can check and assist you further?
Thank you.
May 4, 2020 10:58:35 PM by Avery O
Hi Josh,
Our team should be able to assist you here. How can we help you today?
May 14, 2020 01:17:47 AM by Matthew K
Hi Upwork Support,
I am unable to hire a freelancer due to money not refunded to me, after previous contract with another freelancer ended because i needed a 3D freelancer not a vector freelancer.
Please, how do i get a refund?
May 14, 2020 01:29:03 AM by Goran V
Hi Matthew,
The funds you`re referring to has already been refunded back to your bank account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.
If you have any additional questions, let me know. Thank you.
May 14, 2020 01:55:22 AM Edited May 14, 2020 01:56:23 AM by Matthew K
Hi Goran,
Alright, thank you.
But how do i check when it has loaded in my account?
May 14, 2020 02:26:21 AM by Goran V
Hi Matthew,
You can review the refund by going to Reports > Transactions. Once the funds are loaded on your account they will reflect to your bank account balance.
If I misunderstood something, please share more details with me so that I can advise you accordingly. Thank you.
May 27, 2020 12:50:20 AM by Genesis E
Hi, can you help me to have a video chat with Upwork Agent for my identity verification? Thank you
May 27, 2020 01:03:08 AM by Goran V
Hi Genesis,
Please follow the instructions shared with you on your ticket with number 28766773. If you`re experiencing any problems on your end feel free to follow up directly on your ticket and our team will assist you further. Thank you.
May 27, 2020 01:15:13 AM by Genesis E
so I just need to wait for someone to contact me through my email or Upwork account for the video verification that I need?
Jun 1, 2020 03:01:29 PM by Ben L
I need some help and BOT doesn't help. How do you get a live person? We are shut down in the middle of a big project.
Jun 1, 2020 04:35:37 PM by Aleksandar D
Hi Ben,
Could you please send me more information about the problem you are experiencing so that I can check and assist you further?
Thank you.
Jun 1, 2020 05:28:39 PM by Ben L
Jun 1, 2020 06:12:29 PM by Aleksandar D
Hi Ben,
Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.
Thank you.
Jan 5, 2021 01:10:23 PM by Mike L
yes so i was verified and now it says im not. i uploaded my ID and also spoke with an agent and now i cant do much here please help
Jan 5, 2021 02:59:33 PM by Andrea G
Hi Mike,
I checked and it looks like your ID Verified badge is showing on your profile. If you need any further assistance, please let us know.
Thanks!
May 6, 2020 01:19:41 PM by Terrence G
Hi,
i am making a profile and have almost completed it. On the employment page, it does not allow me to scroll down to finish the page and hit next.
May 6, 2020 02:14:14 PM by Bojan S
Hi Terrence,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
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