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Re: Live chat

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Active Member
Ripon A Member Since: Jan 11, 2018
1 of 25

I want to live chat with support center. Please help me

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
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2 of 25

Hi Ripon, 

Is there anything our team can help you with today?


-Avery
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View solution in original post

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Active Member
Lamia A Member Since: Apr 25, 2020
3 of 25

 I have a problem in video live chat

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 25

Hi Lamia,

 

Could you please send us more information about the problem you are experiencing so that we can check and assist you further?

 

Thank you.

~ Aleksandar
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Active Member
Josh A Member Since: May 4, 2020
5 of 25
How do I get live support, this site is so confusing.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 25

Hi Josh, 

Our team should be able to assist you here. How can we help you today?


-Avery
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Active Member
Matthew K Member Since: May 14, 2020
7 of 25

Hi Upwork Support,

I am unable to hire a freelancer due to money not refunded to me, after previous contract with another freelancer ended because i needed a 3D freelancer not a vector freelancer.

Please, how do i get a refund?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 25

Hi Matthew,

 

The funds you`re referring to has already been refunded back to your bank account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.
If you have any additional questions, let me know. Thank you.


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Active Member
Matthew K Member Since: May 14, 2020
9 of 25

Hi Goran,
Alright, thank you.
But how do i check when it has loaded in my account?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 25

Hi Matthew,

 

You can review the refund by going to Reports > Transactions. Once the funds are loaded on your account they will reflect to your bank account balance. 
If I misunderstood something, please share more details with me so that I can advise you accordingly. Thank you.


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