Hi Upwork Support,
I am unable to hire a freelancer due to money not refunded to me, after previous contract with another freelancer ended because i needed a 3D freelancer not a vector freelancer.
Please, how do i get a refund?
The funds you`re referring to has already been refunded back to your bank account. Please keep in mind that it can take up to 5 business days for the funds to be loaded on your account.
If you have any additional questions, let me know. Thank you.
You can review the refund by going to Reports > Transactions. Once the funds are loaded on your account they will reflect to your bank account balance.
If I misunderstood something, please share more details with me so that I can advise you accordingly. Thank you.