Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Local Bank Transfer Issue.

aliahmed_pk
Active Member
Ali A Member Since: Feb 9, 2019
1 of 12

Hello Upwork Community. 

I am facing a problem. I have withdrawn funds of $150 from Upwork to my local bank account on December 1, 2019. I received a confirmation from Upwork but still, payment has not yet processed to my local bank account in Pakistan. The reference Id is 272020632:

 

Any help from you would be very helpful. 

 

Thanks, Regards, 

Ali Ahmed

https://www.upwork.com/fl/aliahmedpk

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 12

Hi Ali,

 

I checked and can confirm that a withdrawal was successfully processed on our end. Please know that direct to local bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the direct to local bank method.

 

Thank you!


~ Bojan
Untitled
aliahmed_pk
Active Member
Ali A Member Since: Feb 9, 2019
3 of 12

Hello, Upwork community. 

I am still unable to get me funds transferred on December 1 to my local bank in Pakistan. The amount was $150 and the Ref Id is: 272020632

Please check what the issue is. I have talked to my local ban representatives they are saying everything is fine on their end. Maybe the issue is on UpWorks End. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 12

Hi Ali,

 

I'm sorry to hear your withdrawn earnings still haven't reflected on your account. We can confirm that we don`t have any issues that are affecting your withdrawal. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you.

 

Thank you!


~ Bojan
Untitled
aliahmed_pk
Active Member
Ali A Member Since: Feb 9, 2019
5 of 12
Hello, Its been 8 business since I have made a transaction of $150 to my local bank in Pakistan ending at 12. The reference number is 272020632. If there is a long delay I would like to reverse the transaction and would like to use other way. Thanks.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 12

Hi Ali,

 

One of our agents will reach out to you directly via a support ticket and initiate a trace for you.

 

Thank you!


~ Bojan
Untitled
aliahmed_pk
Active Member
Ali A Member Since: Feb 9, 2019
7 of 12
Okay.
mack_dev
Active Member
Marijan R Member Since: Feb 6, 2020
8 of 12

I have this kind of issue that has been going on a month now.

Every week I get a new Invoice that should be transferred to my local bank and invoice get refused and returned back. Issue might be wrong bank codes...etc.

I have called my local bank and double checked this info, have been removing and adding bank info couple of time.

 

UpWork customer support has opened tickets for me but still no resolution coming my way.

 

I have total of $1300 in Invoices that never came to my bank.

 

I need somebody to guide me and look into my account while I fill in bank info again and confirm that they are all correct. I truly believe that this is a cause of my problems.

 

UpWork Bank code page says one thing while inside of my profile Bank info is diferrent.

Top pic is from the page and bottom is from my profile settings.

 

 

Please shed some light.......

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 12

I apologize for the delay in receiving an update, Marijan!

 

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

 

Thank you for your patience.


~ Bojan
Untitled
mack_dev
Active Member
Marijan R Member Since: Feb 6, 2020
10 of 12

Hello Bojan,

 

Nothing has been solved so far. My client knows about all isses that I have been experiencing for the past month. This is so frustraing and I only have bad review and comments about UpWork customer service process.

 

I mean how hard is to have somebody follow up and have his screen open while look into my account settings, they can look on their screen and confirm if my Bank info is correct or whatever is the issue at this point......

 

Please see attached latest response from one of the customer service rep. 

 

He is advising that I should insert bank info without Transit/Branch code numbers.... This is not possible as UpWork system will not allow me to do so. See attached screenshot of this as well.

 

Can somebody, anybody jump on this, my acocunt and verify my Bank transfer settings.

 

Seriously this might take you guys 15mins to solve and I've been struggling with this for the past month.

 

 

TOP SOLUTION AUTHORS