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Local bank transfer

bensalem
Active Member
salem b Member Since: May 3, 2016
1 of 20

Hello, I hadn't received yet my last payment to bank account transfer. Upwork payment  Ref ID            333212016 - Amount  sent: $177.13 = 472.85 TND - Transfer processed on Oct 16, 2020 - That makes 11 days and I hadn't received my payment into my bank account- My bank agent says that they haven't received any new transfer for that amount today at 16H pm . please trace this transfer and verify if it's not lost or stolen in the way. Bank account: BANQUE DE TUNISIE account ending in 3021 – Thanks.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 20

Hi Salem,

 

I checked and can confirm that a withdrawal you're referring to was successfully processed on our end. Please know that Direct to Local Bank transfers take between 2 to 5 business days. If it hasn't reflected on your account after 8-business days, please reach out to us so that we can issue a trace for you. You can check out this article for more information about fees and timing associated with the Direct to Local Bank method.

 

Thank you!


~ Bojan
Untitled
bensalem
Active Member
salem b Member Since: May 3, 2016
3 of 20

Hello
Do you mean that money has reached my bank account and is already withdrawn
in my local currency (TND)?
If so, I can confirm that I haven't yet received any money from that
transaction.

Withdrawn was processed on Oct 16 and we are  todat Oct 26, that makes 11 days that I havn't received yet this money in my bank account
I was talking today to my local bank agent and he checked in his system screen
and he confirmed me that this money isn't arrived yet in his end.

Please trace the way to this transaction.
Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 20

Hi Salem,

 

We understand that receiving your earnings the soonest is very important. We aren't able to initiate a trace earlier than 8 business days after the withdrawal is initiated. Please let us know if you still don't see the funds on your account by Wednesday. 

 

Thank you!


~ Bojan
Untitled
66ecf5bc
Ace Contributor
Naheed M Member Since: Sep 29, 2020
5 of 20

Hi Saleem,

I am sorry to know about the late payments regarding the local bank transfer. We know that it takes 2-5 working days. However, you haven't received your money yet. But it will not be stolen or withdrawn by someone else, for sure.

 Wait 1- 2 days more, and I hope you will receive your money in your local bank. 

If not, Please contact the Upwork Support team.

Best wishes.

 

Thanks

bensalem
Active Member
salem b Member Since: May 3, 2016
6 of 20

Thanks Naheed

I will wait until next friday.

Cheers

djdalysovich
Active Member
Ahmed D Member Since: Nov 20, 2020
7 of 20

Hi Mr. Salem, did you face a problem in TN using Direct local bank payment?

bensalem
Active Member
salem b Member Since: May 3, 2016
8 of 20

Hello Ahmed

In June 2020, I proceeded to two withdrawals to my local bank in Tunisia. The money arrived on my account within four days.

On October 16, 2020, I made a withdrawal to the same local bank account, but the money has not yet been credited to my account. I asked the head office of the bank in the capital, they said that there is no trace of the money that arrived at my bank. Maybe the money is lost, or has not yet left the issuing bank in USA

I am stressed about this last transfer. 35 days and I haven't received my money.

Are you experiencing the same problem?

Thank you

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 20

I apologize for the inconvenience this caused, Salem!

 

It looks like you have an open ticket with our support team about this concern. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket as soon as possible. 

 

Thank you for your patience.


~ Bojan
Untitled
bensalem
Active Member
salem b Member Since: May 3, 2016
10 of 20

Thanks Bojan for your answer!

But I want to ask you the following:

What if my money is lost? am'I loosing it forever?

Can Upwork request to return back this money amount to my Upwork account, so I can withdraw it againvia payoneer?

Is there anycompensation from Upwork?

See my local banka ccount statement, there is no money transfer entering my account since October 16.

Thanks for the answer

 

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