Location + ID vérification take more than 48 hours without any message from upwork

[0d002e34]

Hello, I have a problem with the verification of my location and my bank identification by Upwork. Upwork asked me for a verification of my location, so I sent the requested documents more than 48 hours ago, but I still haven't received an email from them and so my account remains suspended, which blocks my activities. I have sent them several emails to understand what is going on but still nothing. Can you help me to understand please?
Thank you.

[BojanS]

Hi Tidjani,

I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.