Location Suddenly Inaccurate

[Mark T R]

I've never changed my location from being US based, but suddenly I'm being told clients are notified I don't meet their US only qualification. It's been about 1-1.5 years with no problems. I went in and "updated" my address which was already accurate in case saving it again would help, but no luck there. Any ideas on how I can re-confirm I am in the US?

[Signe J]

I just posted about the same problem and included screenshots so the mods can see what I'm talking about. I'm relieved to know that it's not just me, but it's disconcerting to know that the entire system is on the fritz re: location.

[Signe J]

I just clicked on an appealing job in the "US Only" feed. When I went to submit my proposal, however, I got the "You do not meet all of the preferred qualifications"  warning because the platform thinks I live outside of the US.  This is odd because I definitely live in the United States, and I always have. Thinking that my settings must have somehow been changed or cleared, I navigated over to my profile. However, everything is just fine there -- my location is still correctly listed as Sheboygan, Wisconsin. So...what's going on? Why does Upwork think that I live elsewhere?  (And no, I don't have a VPN.)

With the recent emphasis on US-only jobs, I am concerned that this error will impact my odds of getting hired. How can I fix it?

[Mark T R]

Just finished posting this exact same problem. Also US based (Ohio) and haven't ever changed my location. So you're not alone - but I unfortunately don't know how to fix it either. If I hear any good suggestions I'll repost them for you here.

[Signe J]

It looks like our threads have been combined, so that's helpful, at least -- we only have to monitor one conversation...

[Katrina B]

I just tested it, and I'm not having the same problem. Guess it's sporadic. 

[Bojan S]

Hi Signe and Mark,

I apologize for the inconvenience this caused to you. This is a known issue and our engineers are looking into it. I will go ahead and follow up your concern with our team so that they can get back to you once they have more information. Thank you for your patience. 

[Sanja D]

important question is - is the same error present on the client's side? because  if that's the case, then some freelancers   might not be considered  because of the location issue...

[Valeria K]

Hi Sanja,

I checked and confirmed with our engineers that these errors don't show on the client's side.

Thanks.

[Florence U]

Hi,

Recently, I have been applying to jobs that say "Only freelancers located in the U.S. may apply." and I have been receiving the below message:

You do not meet all the client's preferred qualifications

You may still submit a proposal, but the client will see that the proposal does not meet the following criteria:

• Location: United States

However I am in the US and the location on my profile shows that I am in the US. What can I do to avoid this? Did someone tamper with my profile?

Thanks,

Florence