Location Suddenly Inaccurate

Mark T R · Dec 19, 2018 06:58:12 AM

I've never changed my location from being US based, but suddenly I'm being told clients are notified I don't meet their US only qualification. It's been about 1-1.5 years with no problems. I went in and "updated" my address which was already accurate in case saving it again would help, but no luck there. Any ideas on how I can re-confirm I am in the US?

Signe J · Dec 19, 2018 06:56:50 AM

I just clicked on an appealing job in the "US Only" feed. When I went to submit my proposal, however, I got the "You do not meet all of the preferred qualifications" warning because the platform thinks I live outside of the US. This is odd because I definitely live in the United States, and I always have. Thinking that my settings must have somehow been changed or cleared, I navigated over to my profile. However, everything is just fine there -- my location is still correctly listed as Sheboygan, Wisconsin. So...what's going on? Why does Upwork think that I live elsewhere? (And no, I don't have a VPN.)

With the recent emphasis on US-only jobs, I am concerned that this error will impact my odds of getting hired. How can I fix it?

Mark T R · Dec 19, 2018 06:59:50 AM

Just finished posting this exact same problem. Also US based (Ohio) and haven't ever changed my location. So you're not alone - but I unfortunately don't know how to fix it either. If I hear any good suggestions I'll repost them for you here.

Signe J · Dec 19, 2018 07:27:11 AM

It looks like our threads have been combined, so that's helpful, at least -- we only have to monitor one conversation...

Katrina B · Dec 19, 2018 07:31:34 AM

I just tested it, and I'm not having the same problem. Guess it's sporadic.

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"

Bojan S · Dec 19, 2018 08:10:31 AM

Hi Signe and Mark,

I apologize for the inconvenience this caused to you. This is a known issue and our engineers are looking into it. I will go ahead and follow up your concern with our team so that they can get back to you once they have more information. Thank you for your patience.

~ Bojan

Sanja D · Dec 19, 2018 02:33:03 PM

important question is - is the same error present on the client's side? because if that's the case, then some freelancers might not be considered because of the location issue...

Valeria K · Dec 20, 2018 07:16:37 AM

Hi Sanja,

I checked and confirmed with our engineers that these errors don't show on the client's side.

Thanks.

~ Valeria

Florence U · Dec 21, 2018 10:41:51 AM

Hi,

Recently, I have been applying to jobs that say "Only freelancers located in the U.S. may apply." and I have been receiving the below message:

You do not meet all the client's preferred qualifications

You may still submit a proposal, but the client will see that the proposal does not meet the following criteria:

Location: United States

However I am in the US and the location on my profile shows that I am in the US. What can I do to avoid this? Did someone tamper with my profile?

Thanks,

Florence

Scott B · Dec 21, 2018 11:30:36 AM

There was another thread on this same topic a few days ago. This seems to be a known but sporadic problem. You may want to search that thread out, but I'd also contact Customer Support immediately as clearly this is broken and could cause quite a bit of harm if you are possibly also filtered out of client searches (don't know if that is happening).