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Location Suddenly Inaccurate

Active Member
Aly S Member Since: Jan 2, 2019
81 of 112

Hello my location doesn't show I am in the United states although I AM.

Each time I send a proposal I get the error message that the client won't see me as a US resident, how can I fix this?


Thanks for your support asap ,


**Edited for community guidelines**

Bojan S Moderator Member Since: Mar 9, 2018
82 of 112

Hi Aly,


Please note that this is a known issue and our team is looking into it. We'll have one of our team members reach out to you directly and update you further regarding this issue. Thank you for your patience. 

~ Bojan
Active Member
Aly S Member Since: Jan 2, 2019
83 of 112
Thanks, I appreciate your sense of urgency.

Active Member
Amanda B Member Since: Feb 7, 2018
84 of 112

Sense of urgency?? This has been going on for TWO WEEKS. I'm not happy right now. Fix it, Upwork!!!

Active Member
Christian H Member Since: Jan 4, 2019
85 of 112

Same issue here, some jobs show that message in error, some don't. Cleared all browser caches etc. like other people suggested, no luck. From NJ.

Ace Contributor
Chris K Member Since: Apr 8, 2015
86 of 112

Is this the only response you are allowed to give?  And if your team is so on top of it, why is it a persistent issue and why is it not acknowledged when you open a support ticket, instead getting the same generic answer as you provide?  I have used Upwork for about 7 years now, and nothing ever works right.  How a persons location can become such an issue is totally beyond my realm of understanding, as that should be one of the simplest things to verify and keep problem free.  In addition, the support ticket issued, in generic terms, tells me basically we will work on the problem, but if I have any further info, to open a new ticket to get a resolution.  HUH????  No "we will follow up with you when resolved" or anything like that, just thanks for telling us, now go away.  It is like giving a faith healer your prayer at the revival, and then finding the prayer requests thrown in the trash later, prayer unaddressed.  Get with it Upwork, or does Benny Hinn run the IT side of things???!!!! 

Active Member
Stefan A Member Since: Jan 10, 2019
87 of 112

I am having the same issue.

Avery O Moderator Member Since: Nov 23, 2015
88 of 112

Hi Stefan, 

Could you please confirm if the issue persists after you clear your cache and cookies, or use a different browser. The issue noted has already been fixed, and I wanted to check if it still persists for some users after basic troubleshooting steps.

~ Avery
Ace Contributor
Jay A Member Since: Mar 31, 2018
89 of 112

I have this same problem with my location requirment not being met in error.

Active Member
Jeff B Member Since: Jul 3, 2017
90 of 112

When I submit a proposal, a window pops up and says "you will not meet the preferred qualifications"  and it shows my location is not in the United States, however, I do live in the United States and have included my address in my profile, why are my proposals being rejected?