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Location Suddenly Inaccurate

Avery O Moderator Member Since: Nov 23, 2015
21 of 112

Hi Heather, 

I checked several jobs in your U.S. job feed, and can see that you should be able to submit proposals for jobs without any issues. Please also check the Location Preference set by the client. As an example, in one of the job posts, you don't meet the client's location preference because they have specified that they needed a freelancer in the Central Timezone, which you do not meet.


Screen Shot 2019-12-03 at 10.51.51 AM.png


If you meet all the requirement, but the issue persists for you, let me know so that I can investigate it further.

Active Member
Jeff V Member Since: Mar 11, 2020
22 of 112

How can this issue still be going on 2 years later?! It's March 2020.

Are we all wasting our time and money, not being seen by the client?

Active Member
Adam S Member Since: Dec 19, 2018
23 of 112

I'm still having this issue.

Active Member
David C Member Since: Dec 21, 2018
24 of 112

When I want to submit a propoal I get a notification that I dont meet the client's qualifications due to my location not being in the U.S., but I am in the U.S. and my profile states I am in the U.S. This just started today, is it a bug? Will the client see this as well?

Bojan S Moderator Member Since: Mar 9, 2018
25 of 112

Hi David,


This is a known issue, and our engineers are looking into it. As Valeria confirmed in the previous post, these errors don't show on the client's side. We'll have one of our agents reach out to you directly via support ticket and keep you updated regarding this concern. Thank you for your patience.

~ Bojan
Active Member
Matthew L Member Since: Dec 21, 2018
26 of 112

Before submitting a proposal I'm seeing a notification that I don't meet the requirements, it says "Location: United States". I'm based in the US and have my location listed on my profile. Does this mean that the job does not want US applicants? Or is my location not verified and does it look like I'm not based in the US? 

Active Member
Bryon W Member Since: Dec 21, 2018
27 of 112

I have a similar problem, but I can't figure out how to submit a support request. The error I'm seeing is the following:


You do not meet all the client's preferred qualifications

You may still submit a proposal, but the client will see that the proposal does not meet the following criteria:

Location: United States


But I am in the United States and my profile is in the United States. Can someone help me please? See attached screenshot of the error...

Bojan S Moderator Member Since: Mar 9, 2018
28 of 112

Hi Bryon,


We'll have one of our team members reach out to you directly and update you further regarding this known issue. Thank you for your patience.

~ Bojan
Active Member
marc w Member Since: Dec 22, 2018
29 of 112

Anything more vague than "reach out" and "team member"

How about a time frame, and a degree of understanding of where the problem lies.


"Easy fix, the PROGRAMMER(s) are aware and the issue is due to a server upgrade or new code.  Debugging shouldn't take more than 1 -2 days"


The problem with those kind of vague phrases is that it alerts everyone to the fact that no one knows where the problem lies, or who to contact... The ultimate fixers of the problem are no doubt so far down the food chain, or unwilling to admit an error, or in some other company and location with 100s of other companies to satisfy that the problem wont get fixed until someone raises a fuss !



Active Member
Tracy W Member Since: Apr 16, 2019
30 of 112
This is April 2019 and I am also having this issue. I receive the same error. I can not submit proposals and have had my profile turned private because of lack of submitting proposals. Someone please help!