When I want to submit a propoal I get a notification that I dont meet the client's qualifications due to my location not being in the U.S., but I am in the U.S. and my profile states I am in the U.S. This just started today, is it a bug? Will the client see this as well?
This is a known issue, and our engineers are looking into it. As Valeria confirmed in the previous post, these errors don't show on the client's side. We'll have one of our agents reach out to you directly via support ticket and keep you updated regarding this concern. Thank you for your patience.
I have a similar problem, but I can't figure out how to submit a support request. The error I'm seeing is the following:
You do not meet all the client's preferred qualifications
You may still submit a proposal, but the client will see that the proposal does not meet the following criteria:
Location: United States
But I am in the United States and my profile is in the United States. Can someone help me please? See attached screenshot of the error...
Anything more vague than "reach out" and "team member"
How about a time frame, and a degree of understanding of where the problem lies.
"Easy fix, the PROGRAMMER(s) are aware and the issue is due to a server upgrade or new code. Debugging shouldn't take more than 1 -2 days"
The problem with those kind of vague phrases is that it alerts everyone to the fact that no one knows where the problem lies, or who to contact... The ultimate fixers of the problem are no doubt so far down the food chain, or unwilling to admit an error, or in some other company and location with 100s of other companies to satisfy that the problem wont get fixed until someone raises a fuss !
I checked your account and you`re able to submit proposals, if you experience any problems with it let me know.
I’ve also reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.
Before submitting a proposal I'm seeing a notification that I don't meet the requirements, it says "Location: United States". I'm based in the US and have my location listed on my profile. Does this mean that the job does not want US applicants? Or is my location not verified and does it look like I'm not based in the US?
When I send a proposal to a client that has specified that they'd like freelancers only located in the U.S. Upwork gives me a warning that "I do not meet the requirements" of being in the United States and the client will see that. The issue is that I am in the United States and my location and Identity have been confirmed.
I don't know how to contact support, someone please help!