Locked from changing street address

[Beth F]

This has been going on for a few weeks - I need to update to my new physical address, but editing in the obvious "Location" section of the profile is locked in only one line, the street address.

I can appear to update my city and state, but with the street address locked, it's a nonsense address and obviously not what my tax returns, etc, should show. What am I missing? (Also, when I visit the next time, my edits have not been saved)

[Valeria K]

Hi Beth,

When you start entering your address into the field on the screenshot below, the address should show in the drop down menu. Once you select it from the drop-down menu, it'll auto-populate in all fields. 

Please, let us know if that still doesn't work.

Thanks!

[Scott W]

Hi Valeria,

I too am having issues changing my physical address. While setting up my account last nigt, autofill popped up and while closing/saving I didn't know my address was set to Kentuck. I cannot for the life of me figure out to to change this. Can you please assist? I entered as much basic and temporary information to my account thinking maybe my account had to be live, that wasn't the case.

Please help if you can, thanks!

Scott Wilson

[Joanne Marie P]

Hi Scott,

I checked your account, and it looks like you have already updated your address. Please let us know if you need further assistance. Thank you!

[Scott W]

Hi Beth,

Thanks for your post. I too am having the same issue. While setting up my account, autofill popped up and I saved my address settings incorrecty. I have exhasuted all avanues to rectify this. What is your suggestion?

Thank you for your time!

Scott D. Wilson