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Re: Locked private Profile

Active Member
Nauman R Member Since: Nov 11, 2018
101 of 1,881

How can i contact support team to re-set my profile visibility ? Second, I have client that wants to work with me over hourly based project.

So, How can i recommend him to my profile ?


Looking for your kind response to solve this soon.


Goran V Moderator Member Since: Mar 24, 2017
102 of 1,881

Hi Nauman,


I’ve reset your profile visibility back to public. Just so that you are aware, profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than 2 years. Profiles of new freelancers who haven’t earned on Upwork will be set to private after 90 days.To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Feel free to share your profile URL with your client now, they will be able to view your profile and hire you. Thank you.

Goran V Moderator Member Since: Mar 24, 2017
103 of 1,881

Hi Despoina,

I will write you a PM for more details.


View solution in original post

Active Member
Nick C Member Since: Aug 27, 2016
104 of 1,881

Hello Goran,


I have the same issue. Could you PM me to resolve this problem, please? I have to unlock my account.




Valeria K Moderator Member Since: Mar 6, 2014
105 of 1,881

Hi Nick,


Your profile visibility has been reset.


Thank you.

~ Valeria
Active Member
Greg D Member Since: Oct 25, 2017
106 of 1,881

Please help me.  My account changed to Private locked.  Please change it for me.


Thank you,

Greg Darnell

Community Guru
Nina K Member Since: Nov 29, 2017
107 of 1,881

Hi Greg,

Your profile visibility has been changed to public.

Active Member
Raza J Member Since: Aug 30, 2018
108 of 1,881

My profile locked as a private. please help me to get it back as public

Goran V Moderator Member Since: Mar 24, 2017
109 of 1,881

Hi Raza,

I`ve just changed your visibility back to public, if you need further help let me know. Thank you.

Active Member
Maymun I Member Since: Nov 26, 2018
110 of 1,881

Hi Valeria,


my profile was private, what can I do now?


Thank you.

**Edited for community guidelines**