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Re: Account changed to "private" visibility

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1321 of 1,594

Hi Anna,

 

We've reset your profile visibility back to public. Thanks!


-Joanne
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Active Member
Karan S Member Since: Jan 10, 2018
1322 of 1,594
As I’ve checked my account is converted in private acount. I request you to make it public again so that I can start earning.

Thanks
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Community Guru
Jo-An B Member Since: Aug 2, 2016
1323 of 1,594

Hi Karan, We’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.

~ Jo-An

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Active Member
Aaron G Member Since: Nov 29, 2017
1324 of 1,594

I received an email at the end of October stating:

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"We noticed you haven’t been working through Upwork lately.

To improve client’s search results and show them more freelancers who are available, we’ve changed your profile to "private" until you’re ready to start taking on new projects."

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 I've been applying for jobs but I "haven't been working" because I simply haven't been hired by any of them. How are clients supposed to find me so that I CAN start working with them if my profile is private, as I can't be on this website 24/7 looking for work? It seems akin to the Catch-22 of "I need an entry-level work experience to get a job, but I can’t get a job to earn that entry-level work experience."

 

Why am I being punished for this? If I'm actively applying for jobs but no one is hiring me, what good is it to remove me from being publically viewed by clients in the future who might actually hire me?

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
1325 of 1,594

Hi Aaron,

 

When your profile is set to private because you haven't earned on Upwork for more than 30 days, the clients can still see your proposals and access your profile through them. Your profile will only be inaccessible from search. 

 

We've updated your profile visibility so it's now public again.

~ Valeria
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Active Member
Aaron G Member Since: Nov 29, 2017
1326 of 1,594

Sorry, I wasn't implying with my words that I was removed from being viewed if I submitted a proposal to them, but that I wouldn't show up in searches, as you noted. Thank you for your assistance.

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Active Member
LANI B Member Since: Feb 2, 2017
1327 of 1,594

Hi valeria,

 

My profile was changed to private also. Can you changed it back to public?

 

Thanks,

Lani

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
1328 of 1,594

Hi Lani,

 

I had a look and it appears your profile is already publicly available.

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Active Member
Eugenia D Member Since: Jan 10, 2018
1329 of 1,594

Hi! My account visibility is also 'private' now. But I have just reached Top Rated status so I believe it could help in finding new contracts.
Could you please set my account status back to 'is visible to Upwork users only'?
Many thanks!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1330 of 1,594

Hi Eugenia,

Our team will change your visibility shortly, if you would like to read more details about this feature visit this Help Article.


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