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Re: Account Locked, Profile Switched to PRIVATE

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1671 of 2,125

Hi Emmanuel,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you!


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e_ifire
Ace Contributor
Emmanuel I Member Since: Jan 28, 2018
1672 of 2,125

 Thank you Sir, I really appreciate.

nateplusplus
Active Member
Nathan B Member Since: Jul 25, 2018
1673 of 2,125

This just happened to me... and I find this to be a pretty unfair metric, to be honest. You've designed a rule whereby if someone is less successful than those around them, they are hidden away unless they pay a premium... how is that supportive or helpful at all!?

 

I've been trying pretty hard to gain traction on the platform. I suspect that since I have no reviews or hours tracked here, I haven't yet been able to gain many clients. I've tried sending proposals within an hour that work is posted, tried different styles of proposal writing, tried revamping my portfolio, adding things to my profile, I keep reading numerous posts about how to be awesome at Upwork and so far, sorry, but I'm not making a fortune off your site.

 

Your policy of hiding freelancers who don't make money is a great way to kick someone while they're down, and is counterproductive to actually helping them gain work. It's obvious that the policy only serves Upwork in that it promotes your premium, paid service - an additional expense for those who are struggling to begin with.

 

I was a little hopeful that this platform could be a great, encouraging community which could help me find new clients and consistent work. After discovering this little caveat today, I feel like I've uncovered the true colors of Upwork, and it honestly makes me question whether it is the community I thought it could be.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1674 of 2,125

I'm sorry to learn you feel this way, Nathan. There are different ways on setting your profile to public again, one of which is contacting us directly so that we can set your profile visibility to public.

If an established freelancer doesn't earn money on Upwork for 30 days, their profile visibility will automatically change to private. This is checked daily, not once a month. If you aren't regularly earning on our platform, your profile may be set to private, even if you submit proposals and interview frequently.

If the profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public.
You may read more about this initiative on this support article. Please know that I have already set your profile to public. 




-Avery
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nateplusplus
Active Member
Nathan B Member Since: Jul 25, 2018
1675 of 2,125

Avery - It looks like that support article doesn't work.

 

Well, thanks for setting my profile back to public, however, I don't see any incentive to continue putting the amount of fruitless effort I have into countless proposals on a platform that not only wants to take a percentage the payments I recieve, but also randomly sets my profile to private until I pay a premium fee. Frankly, this is not the type of environment I want to participate in.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
1676 of 2,125

Hi Nathan, could you please check if the link to the help article Avery added to her post still doesn't work for you? 

~ Valeria
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nateplusplus
Active Member
Nathan B Member Since: Jul 25, 2018
1677 of 2,125

Valeria - yes it works now, thanks.

garciaystine
Active Member
Cristine G Member Since: Sep 4, 2018
1678 of 2,125

Hello, I have the same problem. Please help.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
1679 of 2,125

Hi Cristine,

 

Your profile visibility was updated back to public as requested. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

 

Thank you.

~ Aleksandar
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garciaystine
Active Member
Cristine G Member Since: Sep 4, 2018
1680 of 2,125
WOw. Thank you so much!
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