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Re: Locked private Profile

meloikdm
Active Member
Melody Ann D Member Since: Jan 31, 2018
181 of 2,027

Good day! Would also need assistance in contacting the customer support regarding Locked private account. I am a newbie and would really appreciate the support! Thank you in advance!

nkocendova
Community Guru
Nina K Member Since: Nov 29, 2017
182 of 2,027

Hi Melody,

I have responded on another thread to you about this, I have reset your profile visibility so theres no need to contact customer support to do that at this time, thank you!

~Nina
aromitman
Active Member
Arianne R Member Since: Oct 2, 2018
183 of 2,027
Hi, can you make my account public so that clients can see them. I have a client and he said he cannot see me. He wanted to hire me. Hope you can help. Thanks.
bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
184 of 2,027

Hi Arianne,

 

I just set your profile visibility back to public.  Let us know if we may be of further assistance.


~ Bojan
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bosqueviejo
Active Member
Manuel R Member Since: Nov 12, 2018
185 of 2,027

Hi, my profile was also locked, what's the solution then? I have to pay? Kind regards.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
186 of 2,027

Hi Manuel,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.


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rizky-sulistyo
Active Member
Rizky S Member Since: Oct 7, 2018
187 of 2,027

Hi, 
I Need to go back my profile in public. Kindly help me on this.
Thank you.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
188 of 2,027

Hi Rizky, 


I have set your profile visibility to public as requested. If your profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public. You may read more about this in this help article. 


-Avery
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chan_masih
Ace Contributor
Chan M Member Since: Oct 15, 2018
189 of 2,027

Hi,

 

My profile was set to private as well since I don't have any client(s) for a period of time. Can you help me reset my profile visibility as well?

 

Thanks

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
190 of 2,027

Hi Chan, 

I have reset your profile visibility as requested. Let us know if you need further assistance with anything!


-Avery
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