Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Locked Private Account

Highlighted
Active Member
Ariana A Member Since: Sep 20, 2019
941 of 1,499
Thank you for the help and the information. I'll be sure to look into that
the next time I have trouble.
Highlighted
Active Member
Marimel R Member Since: Oct 11, 2018
942 of 1,499

Hi pls help my account was set to locked private.

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
943 of 1,499

Hi Marimel,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private. Thanks!


~ Bojan
Untitled
Highlighted
Active Member
Kylie R Member Since: Jan 2, 2020
944 of 1,499

Hi Team,

 

I have been working offline for some time now (and through other platforms) but I would love to work in Upwork again and look for projects. Please set me back to public so I could start earning again.

 

Best,

 

Kylie.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
945 of 1,499

Hi Kylie,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.


Untitled
Highlighted
Active Member
Sara R Member Since: Jan 2, 2020
946 of 1,499

The fact that you cannot get actual support or help from Upwork is beyond frustraing. The bots aren't a help at all.

 

My profile was locked due to inactivity. See screenshot below. I submitted a request on 12/17 for it to be unlocked. I received an automated reply that it would be unlocked within 3 days and I would receive another email notificiation when that happened. It's not 1/2 and my profile wasn't unlocked. I submitted ?Screen Shot 2020-01-02 at 9.23.05 PM.png

Highlighted
Community Guru
Dogan K Member Since: Nov 2, 2019
947 of 1,499

I just wonder whether you used the "Reset My Profile Visibility" button on the support page?

 

Highlighted
Active Member
Sara R Member Since: Jan 2, 2020
948 of 1,499
Thank you, and yes, this is what I clicked originally on 12/17 and my
profile is still private. My request wasn't fulfilled and my profile is
still private.
Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
949 of 1,499

Hi Sara, 

I'm sorry for the inconvenience this has caused you. I have already set your profile's visibility to public as requested. In the future, if your profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public.


You may read more about this in this help article.


-Avery
Untitled
Highlighted
Active Member
Sara R Member Since: Jan 2, 2020
950 of 1,499

Thank you very much, Avery!

TOP KUDOED MEMBERS