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Re: Upwork Help - Get Help button does not work

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2171 of 2,270

Hi Altaf,

 

When your profile is set to private it is not shown in freelancer search results and will not be seen by clients unless you submit a proposal to their job. I went ahead and updated your profile visibility back to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

 

Thank you.

~ Aleksandar
Upwork
srbhutad
Active Member
CA Sumit B Member Since: Oct 31, 2020
2172 of 2,270

Hello Team,

 

I have subscribe the plus version, in which it is clearly written that profile will never be set to hidden due to inactivity. Still my profile is set it as private mode. Kindly look into this and let me know the issues asap.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2173 of 2,270

Hi CA Sumit,

 

If you are an established freelancer and don’t earn money on Upwork for a period of two years or more, your profile visibility will automatically change from public to private. We've gone ahead and reset your profile visibility back to "Public". It seems like you just recently upgraded your membership, and your profile has been set to private before you upgraded. Here's the help article for more information. 

~ Joanne
Upwork
egerdesmedia
Active Member
Eric Sean G Member Since: Oct 29, 2020
2174 of 2,270

I need to get my account back to public please.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2175 of 2,270

Hi Eric,

 

I've reset your profile visibility back to public.

 

Thanks!

~Andrea
Upwork
chigozi_
Active Member
Chigozi I Member Since: Jan 2, 2021
2176 of 2,270

My Account was set to locked Private. 

This is happening just a week after it was removed from Private. 

A client released a milestone payment just this afternoon. 

 

Please can someone reset the visibility and also explain to me why this happened?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2177 of 2,270

Hi Chigozi,

 

If you are an established freelancer and don’t earn money on Upwork for a period of two years or more, your profile visibility will automatically change from public to private. If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will also change to private. When your profile is set to private it is not shown in freelancer search results and will not be seen by clients unless you submit a proposal to their job.

 

I went ahead and updated your profile visibility back to public. Feel free to check this help article to learn more about how you can avoid having your profile automatically set to private.

 

Thank you.

~ Aleksandar
Upwork
1c47eb30
Active Member
Mariell C Member Since: Jan 9, 2021
2178 of 2,270

Me too, I'm trying to contact support just now to change my profile to public again. Unfortunately everytime I choose any topics it doesn't get me anywhere. Website will just reload. 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2179 of 2,270

Mariell C wrote:

 I'm trying to contact support just now to change my profile to public again.  


You don't need Support for that, simply click on the green button on this page

 

 

mrmikecubillas
Active Member
Michael Vincent C Member Since: Dec 29, 2017
2180 of 2,270

Hi Petra, 

Tried to contact support to make my profile public again but I keep getting forwarded to the help dashboard. 

I will appreciate your help switching my profile back to public. Thanks!

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