Sep 24, 2017 01:11:22 AM Edited Sep 24, 2017 01:16:35 AM by Despoina L
Hi , you made my profile private wile I am a Top rated freelancer with $15000 12 month earnings.. Please fix this ASAP.
Solved! Go to Solution.
Feb 1, 2022 12:57:26 PM by Andrea G
Hi all,
If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!
You can request that your profile visibility is reset by clicking this link found in this help article.
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 21, 2021 04:13:40 PM by Walter A
Please, help!
My profile shows Locked Private. Please, could you help me reset it to Public?
Sep 21, 2021 05:51:03 PM by Joanne Marie P
Hi Walter,
Your profile visibility has also been reset back to "Public". You may log in and check. Thanks!
Oct 20, 2021 04:47:29 PM by Adil M
Can any representative from Upwork unlock my profile? I tried, it is not giving me any option to unlock it. I want to start bidding.
Oct 20, 2021 05:47:07 PM by Avery O
Hi Adil,
I reset your profile visibility to public as requested. You should be good to go now!
Profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than two years. Resuming earnings on a new contract or upgrading your membership to the Plus plan will prevent this. You can check out more info about this here.
Jan 24, 2022 12:25:30 PM by Maru R
Hello, I also have this problem, I have been sending my proposals but can you help me with this please? Thanks
Jan 30, 2022 12:20:29 AM by Boniface Y
Hello,
My account says Locked Profile. How do I navigate this.
Jan 30, 2022 01:48:41 AM by Pradeep H
Hi Boniface,
Thank you for your message. I am pleased to inform you that your profile is reset and the visibility is set to Public now.
Thank you
Pradeep
Jan 24, 2022 05:00:28 AM Edited Jan 24, 2022 05:02:59 AM by Saqib A
My profile shows Locked Private. I created it a long time ago and actually just started to reach out and submit proposals recently. Can I have my profile updated? I have submitted multiple proposals that would be a great fit but I dont think my profile is even being seen. Could you help me reset it to Public ASAP please?
Jan 24, 2022 06:09:52 AM by Andrea G
Hi Saqib,
Rest assured, when you submit a proposal to a job post the client can see your profile even if it is private. I went ahead and reset your profile visibility back to public as per your request.
Jan 24, 2022 06:56:07 AM Edited Jan 24, 2022 07:37:05 AM by Saqib A
Hi... Andrea G
Thank you so much... One more thing: How can I verified my account? There is no 'identity verification' option in setting?
Jan 24, 2022 08:34:23 AM by Andrea G
Saqib, I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
Jan 29, 2022 11:44:48 AM by Hafijul I
My profile shows locked private. Can you please help me with this issue?
best,
Jan 29, 2022 01:15:32 PM by Luiggi R
Hi Hafijul,
Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
Jan 24, 2022 12:24:00 PM by Maru R
Hello, I also have this problem, I have been sending my proposals but can you help me with this please?
Jan 24, 2022 02:27:35 PM by Bojan S
Hi Maru,
Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.
Thank you!
Oct 19, 2021 08:42:11 PM by Fiela W
Hi Luiggi,
My profile is set to locked private. I created it a long time ago and actually just started to reach out and submit proposals recently. Can I have my profile updated? I have submitted multiple proposals that would be a great fit but I dont think my profile is even being seen. I also
Oct 19, 2021 08:45:24 PM Edited Oct 19, 2021 08:46:42 PM by Avery O
Hi Fiela,
I reset your profile visibility to public as requested. You should be good to go now!
I'd like to note that your client will see your proposal and profile even if your profile's visibility is private. Profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than two years. Resuming earnings on a new contract or upgrading your membership to the Plus plan will prevent this. You can check out more info about this here.
Nov 25, 2021 03:16:03 AM by Michail M
Good afternoon,Avery.
Could you help me to make my profile visible to everyone. I have already registered for upwork for a long time and then I thought that my knowledge would be enough for professional execution of orders. But it turned out not to be so, so I had to leave upwork. I have taken up studies and projects in this area to improve my skills and knowledge in these areas. To show a high level of professionalism. Now I have achieved great success in my studies and projects and decided that I can return to upwork. I almost completely filled out my profile, it remains only to lay out all the other projects. And I started looking for customers to do the work. Therefore, I believe that my level is now worthy to work on upwork. And I really want my profile to become public, please help me with this.
Best regards, Mikhail Maksimov. Russia.
Nov 25, 2021 03:24:08 AM by Goran V
Hi Michail,
Your profile visibility is now updated, thank you.
Nov 30, 2021 03:14:50 AM by Alex K
Hi, please my profile is also set to private and I cannot change it.
I am ready to commence working through the company which is on Upwork, but I guess I need to be public first?
Please help
Nov 30, 2021 03:21:42 AM by Goran V
Hi Alex,
Your profile visibility is now back to public, thank you.
Dec 9, 2021 03:54:13 PM by Nduka J
please can you help me reset mine to public too? i have been sick but i am well now
Dec 9, 2021 05:42:54 PM by Avery O
Hi Nduka,
I’ve reset your profile visibility back to public. Profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than 2 years while profiles of new freelancers who haven’t earned on Upwork will be set to private after 90 days. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.
Dec 12, 2021 05:39:33 PM by Farman Ullah K
Please make my profile public. i am active on upwork now.
Dec 12, 2021 07:32:58 PM by Joanne Marie P
Hi Farman,
Your profile visibility has been reset back to public. Thanks!
Dec 14, 2021 11:43:36 PM by MD Jahid I
Hello,
I see my account is also Locked private.
Could you back to Public Profile please?
I want to start earning on Upwork
Thanks
Dec 15, 2021 12:02:09 AM by Pradeep H
Hi Md Jahid,
Thank you for your message. Your profile is reset and the visibility is set to Public now.
Thank you.
Pradeep
Dec 22, 2021 09:19:32 AM by John Kenneth T
Hello,
My profile shows Locked Private. Please, could you help me reset it to Public? Also, I have my first contract done, but still, the earnings are not reflected in my account. Please help.
Thank you,
John
Dec 22, 2021 11:05:40 AM by Bojan S
Hi John Kenneth,
Your profile visibility has been updated. Going forward, if your profile is set to private again, you can use the options listed in this help article to set it back to public.
Thank you!
Dec 23, 2021 03:33:05 AM by Douglas C
Hi! My profile is set to locked private. Can you help me with this?
Dec 23, 2021 03:36:53 AM by Goran V
Hi Douglas,
Your profile visibility is now updated back to public. Thank you.
Dec 24, 2021 11:19:12 PM by Komiljon Z
Hi! My profile visibility is also on locked private , please help me to unlock it
Dec 25, 2021 01:36:47 AM by Nikola S
Hi Komiljon,
Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private. Thanks!
Dec 28, 2021 07:35:35 AM by Andrea G
Hi Atif,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Dec 28, 2021 10:22:14 AM by Muhammad U
Greetings,
hi my profile is shown Locked Private kindly change this into public
Dec 28, 2021 10:47:44 AM by Bojan S
Hi Muhammad,
I just set your profile visibility back to public. You can check out the options listed in this help article on how to set it back to public if your profile is set to private again sometime in the future.
Thank you.
Dec 30, 2021 10:23:34 AM by Abdul Rehman A
My profile is private would you please reset my profile.
Thankyou
Dec 30, 2021 12:10:35 PM by Andrea G
Hi Abdul,
Your profile visibility has been set back to public.