dliopiari
Member

Locked private Profile

Hi , you made my profile private wile I am a Top rated freelancer with $15000 12 month earnings.. Please fix this ASAP. 

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

 

You can request that your profile visibility is reset by clicking this link found in this help article.

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

2,964 REPLIES 2,964

Please, help!

 

My profile shows Locked Private. Please, could you help me reset it to Public?

Hi Walter,

 

Your profile visibility has also been reset back to "Public". You may log in and check. Thanks!

~ Joanne
Upwork

Can any representative from Upwork unlock my profile? I tried, it is not giving me any option to unlock it. I want to start bidding.  

Hi Adil, 

 

I reset your profile visibility to public as requested. You should be good to go now!

Profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than two years. Resuming earnings on a new contract or upgrading your membership to the Plus plan will prevent this. You can check out more info about this here.


~ Avery
Upwork

Hello, I also have this problem, I have been sending my proposals but can you help me with this please?  Thanks

Hello,

 

My account says Locked Profile. How do I navigate this.

Hi Boniface,

 

Thank you for your message. I am pleased to inform you that your profile is reset and the visibility is set to Public now.

 

Thank you

Pradeep


Upwork

My profile shows Locked Private. I created it a long time ago and actually just started to reach out and submit proposals recently. Can I have my profile updated? I have submitted multiple proposals that would be a great fit but I dont think my profile is even being seen. Could you help me reset it to Public ASAP please?

Hi Saqib,

 

Rest assured, when you submit a proposal to a job post the client can see your profile even if it is private. I went ahead and reset your profile visibility back to public as per your request.

 

~Andrea
Upwork

Hi... Andrea G

 

Thank you so much... One more thing: How can I verified my account? There is no 'identity verification' option in setting?

Saqib, I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

 

~Andrea
Upwork

oh okay... Thank You 🙂

My profile shows locked private. Can you please help me with this issue?

best,

Hi Hafijul,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

~ Luiggi
Upwork

Hello, I also have this problem, I have been sending my proposals but can you help me with this please? 

Hi Maru,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private.

 

Thank you!  

~ Bojan
Upwork

Hi Luiggi, 

 

My profile is set to locked private. I created it a long time ago and actually just started to reach out and submit proposals recently. Can I have my profile updated? I have submitted multiple proposals that would be a great fit but I dont think my profile is even being seen. I also 

Hi Fiela, 


I reset your profile visibility to public as requested. You should be good to go now!

I'd like to note that your client will see your proposal and profile even if your profile's visibility is private. Profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than two years. Resuming earnings on a new contract or upgrading your membership to the Plus plan will prevent this. You can check out more info about this here.


~ Avery
Upwork

   Good afternoon,Avery.

   Could you help me to make my profile visible to everyone. I have already registered for upwork for a long time and then I thought that my knowledge would be enough for professional execution of orders. But it turned out not to be so, so I had to leave upwork. I have taken up studies and projects in this area to improve my skills and knowledge in these areas. To show a high level of professionalism. Now I have achieved great success in my studies and projects and decided that I can return to upwork. I almost completely filled out my profile, it remains only to lay out all the other projects. And I started looking for customers to do the work. Therefore, I believe that my level is now worthy to work on upwork. And I really want my profile to become public, please help me with this.
   Best regards, Mikhail Maksimov. Russia.

Hi Michail,

 

Your profile visibility is now updated, thank you.

~ Goran
Upwork

Hi, please my profile is also set to private and I cannot change it. 

I am ready to commence working through the company which is on Upwork, but I guess I need to be public first?

Please help

Hi Alex,

 

Your profile visibility is now back to public, thank you.

~ Goran
Upwork

please can you help me reset mine to public too? i have been sick but i am well now

 

Hi Nduka, 

 

I’ve reset your profile visibility back to public. Profiles of freelancers with a history of earnings on the platform will remain public unless they have not earned in more than 2 years while profiles of new freelancers who haven’t earned on Upwork will be set to private after 90 days. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.


~ Avery
Upwork

Please make my profile public. i am active on upwork now. 

 

 

https://www.upwork.com/freelancers/~012cd37b4d0b8ccfc8

Hi Farman,

 

Your profile visibility has been reset back to public. Thanks!

~ Joanne
Upwork

Hello,
I see my account is also Locked private.

Could you back to Public Profile please?

I want to start earning on Upwork

 

Thanks  

Hi Md Jahid,

 

Thank you for your message. Your profile is reset and the visibility is set to Public now.

 

Thank you.

Pradeep


Upwork

Hello,

 

My profile shows Locked Private. Please, could you help me reset it to Public? Also, I have my first contract done, but still, the earnings are not reflected in my account. Please help.

 

Thank you,

John

Hi John Kenneth,

 

Your profile visibility has been updated. Going forward, if your profile is set to private again, you can use the options listed in this help article to set it back to public.

 

Thank you!

~ Bojan
Upwork

Hi! My profile is set to locked private. Can you help me with this?

Hi Douglas,

 

Your profile visibility is now updated back to public. Thank you.

~ Goran
Upwork

Hi! My profile visibility is also on locked private , please help me to unlock it

Hi Komiljon,

 

Your profile visibility has been updated. Please check this help article to learn more about how you can avoid having your profile automatically set to private. Thanks!

 

~ Nikola
Upwork

Hi Avory. Can you please unlock my profile to public?

Hi Atif,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

Greetings,

hi my profile is shown Locked Private kindly change this into public

Hi Muhammad,

 

I just set your profile visibility back to public. You can check out the options listed in this help article on how to set it back to public if your profile is set to private again sometime in the future.

 

Thank you.

~ Bojan
Upwork

My profile is private would you please reset my profile.

Thankyou

Hi Abdul,

 

Your profile visibility has been set back to public.

 

~Andrea
Upwork