Locked private Profile

[Nina K]

Hi Melody,

Hasmik's answer is correct, however I've taken the liberty of resetting your profile visibility, so you will now be seen in the search results.

[Melody Ann D]

Thank you!

[Dobrivoje M]

Hello,

button "Get help" still is not working.  I wanted to ask 2 questions. 

I have attended upwork events in Belgrade. And I was advised to set my profile to "Not available" when I cannot work. And last time my profile was public. And now when I wanted to set back again to "Available" my profile is set to "Private" by UpWork. And this all happened in a very short period of time! If I did not change my availability, my profile would be still public. 

I think this is a very cruel thing by up work. I was sick and could not work. And this is how UpWork is punishing me?! 

2nd question: I asked the client several times to close the job as work is done. And the client is unresponsive. This can look bad on my job score. What is best to do and what I can do besides that? My only mistake is that I took my chances with this client besides that he had medium feedback from other freelancers. 

Thank you

[Vladimir G]

Hi Dobrivoje,

1. Note that your profile was set to private due to not having earned in the last 30 days. Please check the related announcement, refer to the notification you received before your profile visibility was updated and select one of the available option to change your profile back to public.

2. If the client isn't responding to your requests, you can consider closing the job yourself.

[Dobrivoje M]

This is the completely generic copy-paste reply from you. My last earnings were 17th November. Sometime after that I have changed my availability. So It has not passed 30 days. Even if I have had not changed my availability for my profile should be still public. 

Also on UpWork Events it is said when changing my availability it will not have impact regarding status "Private" od "Public"

How can I deal this with this issue with (besides this way) upwork support directly when "get help" button still not working? I doubt that I will solve problem here

What kind of impact will be on my job score if I close contract by myself and what kind if I leave it open?

[Vladimir G]

Hi Dobrivoje,

I'm sorry if my reply came off as generic. The fact is that your most recent payment was issued on November 2. and your profile was set to private in line with the initiative described in the announcement post I shared and the notification you received. Changing your availability doesn't affect your profile visibility in any way and to reiterate, you can use one of the available option and change your profile back to public in a few easy steps.

Also, I checked and can confirm you do have the option to submit a support request, as shown in the screenshot below.

Inactive contracts can start having a negative impact on a freelancer's score after a certain time farme. Contracts without feedback can negatively affect the score if there's a pattern of contract with this outcome and clients do have the option to leave private and public feedback once a contract is closed by a freelancer. We can't specify the impact your contract will have on your score in each of these scenarios.

I hope you receive at least some answers and useful information in the Community, let us know if you have more questions and do review the resources shared in my initial response.

[Faizan S]

I was inactive for more than a year. I didn't have enough skills and I had invested my time in learning. 
Now. I am not getting a single reply from clients. When logged in from a PC, I realized, my profile is invisible. 
What options do I have? Can I delete and start as fresh? Since so much has changed from the time I started. I prefer starting as fresh since I would better be able to build my profile. Please guide. Thanks!

[Hiu Chun L]

---

@Faizan S wrote:

I was inactive for more than a year. I didn't have enough skills and I had invested my time in learning. 
Now. I am not getting a single reply from clients. When logged in from a PC, I realized, my profile is invisible. 
What options do I have? Can I delete and start as fresh? Since so much has changed from the time I started. I prefer starting as fresh since I would better be able to build my profile. Please guide. Thanks!

---

You can make a request to make your profile public again. But it's not really important at this stage, as most of the invitations you will receive will be coming from scammers.

On the other hand, never open another account since it's strictly prohibited.

[Faizan S]

Thanks! 
I want to get projects now. I have never earned anything from upwork. A public profile is important for me. I have a good experience now, and I have sent so many proposals but I didn't get a single reply. When I tried to get help, I was redirected to the community forum. Not sure how to send a request? Also, I really need to get work now. So, I think a public profile is a must. 
Thanks for the quick reply.

[Vladimir G]

Hi Faizan,

Regrading contacting Customer Support, if you have a general question feel free to post it here and we'll gladly advise you on it or assist you with a possible concern you might have.

I'd strongly advise you to review the proposal writing tips and other valuable information shared in the freelancer resources.