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Locked private Profile

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Active Member
Kate B Member Since: Aug 29, 2019
1601 of 1,652

Yeah, it's an odd approach that only seems to frustrate people. I get it if you're inactive for several weeks or more, but not inactive for days. I'm experienced but new to this site so I'm finding my first clients. 

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Active Member
Francesca C Member Since: May 31, 2017
1602 of 1,652

Hello! I set up my UpWork profile a long time ago but have never been a very active user. I recently decided to give it another try, and just noticed my profile has been set to private. Can you please unlock it? Thank you.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1603 of 1,652

Hi Francesca,

 

I`ve updated your profile visibility back to public, if further help is needed let me know. Thank you.


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Active Member
Oluwatobi A Member Since: Sep 13, 2019
1604 of 1,652
Hello guys!
Recently, I checked my profile settings and realised my account was locked to private.
I was puzzled and tried looking for solutions. It appears I can't resolve it myself. Is there anything I can do about this? I'll be glad if anyone can help me out.
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Community Guru
Mark F Member Since: Jul 10, 2018
1605 of 1,652

Oluwatobi A wrote:
Hello guys!
Recently, I checked my profile settings and realised my account was locked to private.
I was puzzled and tried looking for solutions. It appears I can't resolve it myself. Is there anything I can do about this? I'll be glad if anyone can help me out.

I believe you can here:

https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-

 

Hit the green button.  However I think a forum mod will perhaps bit you to it.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1606 of 1,652

Hi Oluwatobi,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.


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Active Member
Ivelin A Member Since: Nov 7, 2018
1607 of 1,652

Hello,

After some time I got my account with great 100 % job success, top freelancer and getting only projects which are with decent pay. Still not as much as a company outside of Upwork but I can't complain since I work both ways.
I got a few regular customers which are always coming for more work including two projects which are ongoing and pilling money for Upwork. 
Here is where the problem I am pondering on stands at. 
Everyone went on vacation and the projects just stopped for a bit which is totally normal.
The consequence, however, is that Upwork decided to make my 100 % top-rated account not visible because I didn't take upon any **bleep**ty job they threw at me and kindly requested me to pay them or to start generating again.
From where I am standing they should make people who actually earn for them to come back in a nice way. Instead, it turns out that they give me some sort of sanction.
When I look at it like that it makes me a bit concerned and frustrated.Well mainly frustrated.
Is this a place to actually be checking for development and jobs or I should pull out all those clients I have to the outside and just wave goodbye. 


Tell me what you guys think.Smiley Happy

Cheers.

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Community Guru
Martina P Member Since: Jul 11, 2018
1608 of 1,652

Ivelin A wrote:

Hello,

After some time I got my account with great 100 % job success, top freelancer and getting only projects which are with decent pay. Still not as much as a company outside of Upwork but I can't complain since I work both ways.
I got a few regular customers which are always coming for more work including two projects which are ongoing and pilling money for Upwork. 
Here is where the problem I am pondering on stands at. 
Everyone went on vacation and the projects just stopped for a bit which is totally normal.
The consequence, however, is that Upwork decided to make my 100 % top-rated account not visible because I didn't take upon any **bleep**ty job they threw at me and kindly requested me to pay them or to start generating again.
From where I am standing they should make people who actually earn for them to come back in a nice way. Instead, it turns out that they give me some sort of sanction.
When I look at it like that it makes me a bit concerned and frustrated.Well mainly frustrated.
Is this a place to actually be checking for development and jobs or I should pull out all those clients I have to the outside and just wave goodbye. 


Tell me what you guys think.Smiley Happy

Cheers.


Just ask a moderator to make your profile public.

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Community Guru
Mark F Member Since: Jul 10, 2018
1609 of 1,652

Ivelin A wrote:

Hello,Tell me what you guys think.Smiley Happy

Cheers.


I think you should just mash this big green button:

https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-

 

Or you could wait for a mod to come along and make it public.

 

Or you could try submitting a help ticket.


Ivelin A wrote:

The consequence, however, is that Upwork decided to make my 100 % top-rated account not visible because I didn't take upon any **bleep**ty job they threw at me and kindly requested me to pay them or to start generating again.
From where I am standing they should make people who actually earn for them to come back in a nice way. Instead, it turns out that they give me some sort of sanction.


It's automatic, don't take it personally.  It just means you won't receive invites, if you propose on jobs your profile is still visible and as already stated you can just request to make it not private.  You can do this as many times as you need.

 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1610 of 1,652

Hi Ivelin,

 

This program is a reward for freelancers who regularly earn on the platform, and a trust and safety measure to prevent off-platform payments. Please let us know if you would you like us to go ahead and reset your profile visibility back to public.

 

Thank you!


~ Bojan
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