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Locked private Profile

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
2371 of 2,597

Ivelin A wrote:

Hello,

After some time I got my account with great 100 % job success, top freelancer and getting only projects which are with decent pay. Still not as much as a company outside of Upwork but I can't complain since I work both ways.
I got a few regular customers which are always coming for more work including two projects which are ongoing and pilling money for Upwork. 
Here is where the problem I am pondering on stands at. 
Everyone went on vacation and the projects just stopped for a bit which is totally normal.
The consequence, however, is that Upwork decided to make my 100 % top-rated account not visible because I didn't take upon any **bleep**ty job they threw at me and kindly requested me to pay them or to start generating again.
From where I am standing they should make people who actually earn for them to come back in a nice way. Instead, it turns out that they give me some sort of sanction.
When I look at it like that it makes me a bit concerned and frustrated.Well mainly frustrated.
Is this a place to actually be checking for development and jobs or I should pull out all those clients I have to the outside and just wave goodbye. 


Tell me what you guys think.Smiley Happy

Cheers.


Just ask a moderator to make your profile public.

florydev
Community Guru
Mark F Member Since: Jul 10, 2018
2372 of 2,597

Ivelin A wrote:

Hello,Tell me what you guys think.Smiley Happy

Cheers.


I think you should just mash this big green button:

https://support.upwork.com/hc/en-us/articles/115003975967-Profile-Changed-to-Private-

 

Or you could wait for a mod to come along and make it public.

 

Or you could try submitting a help ticket.


Ivelin A wrote:

The consequence, however, is that Upwork decided to make my 100 % top-rated account not visible because I didn't take upon any **bleep**ty job they threw at me and kindly requested me to pay them or to start generating again.
From where I am standing they should make people who actually earn for them to come back in a nice way. Instead, it turns out that they give me some sort of sanction.


It's automatic, don't take it personally.  It just means you won't receive invites, if you propose on jobs your profile is still visible and as already stated you can just request to make it not private.  You can do this as many times as you need.

 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2373 of 2,597

Hi Ivelin,

 

This program is a reward for freelancers who regularly earn on the platform, and a trust and safety measure to prevent off-platform payments. Please let us know if you would you like us to go ahead and reset your profile visibility back to public.

 

Thank you!

~ Bojan
Upwork
jrwaodesk
Active Member
Jason A Member Since: Jul 28, 2017
2374 of 2,597
Hi, my profile visibility has been locked. Can I please have it set back to public please so that I can continue receiving invitations, thanks
djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2375 of 2,597

Hi Jason,

 

Thanks for reaching out to us. I’ve reset your profile visibility back to the public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here.

Thank you.

~ Aleksandar
Upwork
anna-perepechina
Active Member
Anna P Member Since: Dec 29, 2016
2376 of 2,597

Hi,  help me to make my profile to public. Kind regards, Anna

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2377 of 2,597

Hi Anna,

 

As requested, your profile visibility has been reset back to public. Please check this help article to learn more about how you can reset your profile visibility. Thanks!

~ Joanne
Upwork
graphicavmx
Active Member
Saad H Member Since: Aug 10, 2016
2378 of 2,597

Hi, I was busy in exams so couldn't use upwork, today i see, it's on private mode. Can you please make it public so i can start working again.

 

Thank you in advance

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2379 of 2,597

Hi Saad,

 

I’ve reset your profile visibility back to public, you're now seen from search results.  If your profile becomes locked to private again in the future, you can resume earnings on a new contract or upgrade your membership to the Plus plan, or get in touch with us again and we'll be happy to reset your profile visibility. You can check out more info about this here.

 

Thank you!

~ Bojan
Upwork
pthn_work
Active Member
Egor D Member Since: Jun 29, 2018
2380 of 2,597

Hello,

Please return my profile back to public.

 

Thanks

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