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Locked private Profile

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Active Member
Aamir K Member Since: Oct 21, 2019
921 of 1,377

my account is locked private. I've received mail that it will public again with in 72 hours last week but nothing happened. Kindly help thankx

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
922 of 1,377

Hi Aamir,

 

I’ve reset your profile visibility back to public. Just so that you are aware, freelancers with no earnings in 30 days will have their profile set to private (locked) automatically. To avoid this, you can resume earnings on a new contract or upgrade your membership to the Plus plan. You can check out more info about this here. Thank you.


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Aamir K Member Since: Oct 21, 2019
923 of 1,377

Thanks Goran You always helped me

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Sherwin B Member Since: Feb 18, 2019
924 of 1,377

It's been 5 days now since I requested my account to be public but still, nothing changes. Can you check, please? Thanks

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
925 of 1,377

Hi Sherwin, 

I checked your account and can confirm that your profile's visibility is now public. Let me know if you need further assistance with anything.


-Avery
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Active Member
Vijay Kumar G Member Since: Jan 22, 2017
926 of 1,377

Hi,

 

As I can see, my profile is set to private while I'm earning. Kindly check with that.

 

Thanks,

Vijay

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
927 of 1,377

Hi Vijay, 

 

If an established freelancer doesn't earn money on Upwork for 30 days, their profile visibility will automatically change to private. This is checked daily, not once a month. If you aren't regularly earning on our platform, your profile may be set to private, even if you submit proposals and interview frequently. There are different ways of setting your profile to public again, one of which is contacting us directly so that we can set your profile visibility to public.

I have already set your profile visibility as requested. If your profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public. You may read more about this in this help article.


-Avery
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Active Member
Ariana A Member Since: Sep 20, 2019
928 of 1,377

Hello,

 

I just recieved an email informing me that my profile has been set to private so that clients will not be able to see my profile until I start submitting proposals again. The thing is, I was invited to interview with two different clients withing the past couple weeks and I've submitted proposals to both of them, so I don't understand why Upwork would change my account visibility. Is there a way I can get this changed?

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
929 of 1,377

Hi Ariana,

 

If an established freelancer doesn't earn money on Upwork for 30 days, their profile visibility will automatically change to private. This is checked daily, not once a month. If you aren't regularly earning on our platform, your profile may be set to private, even if you submit proposals and interview frequently. There are different ways of setting your profile to public again, one of which is contacting us directly so that we can set your profile visibility to public.

I have already set your profile visibility as requested. If your profile is set to private again after 30-days, or sometime in the future, check out the options listed in the email notification or in the pop up on Find Work page to set it back to public. You may read more about this in this help article.

 

Thank you.

~ Aleksandar
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Ariana A Member Since: Sep 20, 2019
930 of 1,377
Thank you for the help and the information. I'll be sure to look into that
the next time I have trouble.
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