Logged hours are not being count in Contract and Reports

[#1]

Hi there, I have been working on an Hourly job for 3 months. I worked for 3:50 (3 hours and 50 minutes) today so far and hours logged this week are 9:40 hours. When I checked Reports, it shows that I have logged 7;30 hours this week instead of 9;40 and time logged today is 1:40 instead of 3:50. I am asking the question to know whether it is a bug or client's payment method has been declined. 

[#2]

I'm having the same issue, so I think something's up with Upwork. I have 2:20 hours logged on my second client, but it has yet to show up on my Reports page. Logging time for my first client worked, but that was earlier in the day for me. It seems like something happened in the time between I stopped logging for my first client and started logging for my second (about 2-ish hours).

[#3]

Hi Zain, and Robert,

I'm sorry to hear about this. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[#4]

Hi Alexander,

I have the same issue for today's work. Just a note, last night updated the tracker to the newest version

[#5]

Hello Support Community!

My work in progress does not update. I have worked for 4 hours, but it still 3...

**Edited for Community Guidelines**

[#6]

Hi Tetiana, and Zain,

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[#7]

Hi, I have just worked for 1 hour on one of my active contracts, but the hours are not being updated on the Reports page. I know the tracker has been working, and I have logged time properly as it shows on the My Jobs page. Is there a problem with the Reports page not being updated today? TIA

[#8]

I'm having the same problem. It's definitely a bug. Notice how it says the report is updated every hour — I've been working for two, and there's no update yet. The work diary looks normal, though. Come on Upwork... Get your **edited for Community Guidelines** together.

[#9]

Hi Maria, and Varun, 

Let me look into this further, and I'll get back to you once I have more information. 

[#10]

I thought I'm alone on this.

"Report" screen show 1 hour 20 minutes billed.

"Work Diary" on the other hand shows full 2 hours 10 minutes.

[#11]

Hi Avery,

I am having the same problem. Can you please help.

Thanks.

BR,

Rana

[#12]

Me too have the same problem

[#13]

Hello there,

I have a strange problem. In my work diary, I am able to see (Refer Pic 1.jpg) the 1 hour I logged today.

But in reports (Refer Pic 2.jpg), I am not able to see that. 

Kindly verify and correct.

Regards

Joy

[#14]

Hi everyone, 

Please know that the team is aware of the issue and we're investigating it further. I have shared your account information with the Customer Support Team so that they can reach out to you and assist you further with this concern. 

[#15]

I worked 4 hours for my 2 projects on upwork. Desktop tracked those hours and showing my progress as well. But on Upwork reports page is not showing earning and hours worked for current week.

[#16]

Experiencing the same problem now but mine is just for 1 client only.

[#17]

There is an existing thread already. The Upwork team is aware of the issue and they're working on a fix. Bug fixes take time, so be patient — you don't want a slipshod fix that causes hydra bugs.

[#18]

Hi Awais and Aileen,

I`ve shared your account details with our team and one of our team members will reach out to you via ticket to assist you further. Thank you.

[#19]

I am having the same problem and several of my Upwork friends are experiencing it now. 

[#20]

Hi Team,

I am having the same problem today.Ca you please look into this

[#21]

Hi Rana,

Could you please send me more information about the problem you are experiencing? I checked and your 'Work in progress' page is showing the same amount of hours worked according to the contracts.

Thank you.

[#22]

Hi Aleksandar,

The amount which is Work in progress Tab is from 2 other clients. I have started working on the third contract and hours are logged properly in work dairy but it is not showing up in work in progress tab.

Please find attached screenshot. Hours are visible in work dairy but absent in Reports.

BR,

Rana
**Edited for Community Guidelines**

[#23]

Hi Rana,

Please allow an hour or two for everything to be updated accordingly. If your time is still not synchronized let me know here. Thank you.

[#24]

Hello Goran. Can you check mine as well? I have logged out of the tracker 4 hours ago but my WIP hasn't updated yet.

[#25]

Hi Goran,

Thank you so much. it is resolved.

BR,

Rana