I worked for 1:20-1:30 hours today and it's been close to an hour since I stopped tracking and the tracked hours aren't showing up in the project's timesheet. Previously this week I logged 3:40 hours and had no issues, they show up just fine, and the weekly limit is set to 20 hours so that can't be the reason either as I have barely over 5 hours logged this week. It does show in the Upwork app that a screenshot was taken an hour ago (Image 1), but it shows "0 hrs 00 m" for today's session, and if I click on it it goes to the Work Diary and shows nothing for the day (Image 2). What can be the reason this is happening and/or how can I fix it?
Thanks in advance for your help.
Image 1 - Upwork app with recent screenshot but no Friday hours
Image 2 - Work diary with "no time logged on this day" message
Thank you for reaching out to us. I can see that you have several hourly contracts. Could you please share with us the Contract ID for the job you're referring to so that we can take a closer look? You can get the ID by going to All Contracts> Select the contract in question> Details Tab here.
In the meantime, you may want to check this help article for more details.
Thank you for sharing the contract ID. The Upwork Desktop App has a time-caching mode that allows you to continue tracking time through minor internet connection issues. In case your tracked time is not uploaded, there are chances that your Desktop App is tracking time offline. Please try to change your internet connection to a stable network to allow the Desktop App to automatically upload your tracked time. You can refer to this help page for more information. Feel free to message us if you still do not see the logged hours in your work diary.