Logging in to desktop app

[d9b2c15b]

I am unable to login into the desktop app and cannot track hours for my new client. I cannot find what my username would be and when I log in with my Gmail address it just spins and says "one moment please". Help!

[g_vasilevski]

Hi Andrea,

Please go to Settings > Connected Services > and disconnect your Google account. Once this is done, try to log in with your email and password. Thank you.

[d9b2c15b]

Hi Goran, 

I've done that and also tried logging in with just my username.  It takes me to the screen below and forces me to continue with Google, and then reconnects the app. 

[g_vasilevski]

Hi Andrea,

The reason you`re receiving the error is because your Google account is still connected. Please follow the instructions in my previous post on how to disconnect your Google account from  Upwork. Thank you.

[d9b2c15b]

Hi Goran, 

I just did a short Loom video showing you that the app is not connected and it is still forcing me to the Google sign-on. 

**Edited for Community Guidelines**

[g_vasilevski]

I`m sorry about the confusion Andrea,

Could you please log in to Upwork via browser > go to Settings > Connected Services > and let me know if you`re seeing an option to Connect or Disconnect your account on your end? Thank you.

[d9b2c15b]

Here is what it shows on my end. 

**Edited for community guidelines**

[BojanS]

Hi Andrea,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for your patience.