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Login is forcing me into freelancer account setup when I do not have one.

josephkidd
Active Member
Joe K Member Since: Jan 4, 2019
1 of 3

I have a client account with the company I work for. Upwork is not allowing me to sign in as a client, it is forcing me into a freelancer 'set up your account' page. I cannot escape from it. So I signed in to my previous email with the company, and email address I no longer have. But it has no access to any jobs.

 

At first this was only a problem on google chrome, but now I cannot sign in under any browser as a client. My account has never been hacked or suspended for any reason. 

josephkidd
Active Member
Joe K Member Since: Jan 4, 2019
2 of 3

Just to be clear, I do not have a freelancer account, only the client account with my old email (this account) and my email with my current company email. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi Joe,

 

We'll have one of our team members reach out to you directly via the email associated with this account and assist you further with accessing your original account. Thank you.


~ Bojan
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