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Login problem - device not recognized

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Active Member
Igor K Member Since: Sep 26, 2019
1 of 4

Hello! My friend can’t access his upwork.com account. The problem is that he enters a password and answers a secret question, then the system gives an error that his device is not recognized. After contacting technical support, my friend did not receive an answer to the mailbox. Help, my friend wants to work on upwork and earn money, he is serious and is working on improving his skills in order to work better. With respect, Igor

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 4

Hi Igor,

 

Your friend can use this form provided in this help article to reset their password or security question.

 

Thank you!


~ Bojan
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Active Member
Nicola N Member Since: Apr 9, 2018
3 of 4
Hi, everybody

Hope you are doing good.
I have a same login problem on my account. (They don't recognize the devide, so I can't login to my accountt)
Can you check this and solve this problem for my account?

Thanks
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Nicola,

 

Please use this form provided in this help article to reset your password or security question.

 

Thank you! 


~ Bojan
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