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» Forums » Freelancers » Re: Login with Gmail
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Adam's avatar
Adam C Community Member

Login with Gmail

Hi, I sign in using my gmail account. To access settings and update my payment details, it is asking me to fill in a password. I do not have a password, since I signed in via gmail. If I try to change a password, it asks for a security question. I do not know the answer to this because I have never set-up a security question. Could you please inform me how I can access my settings? Thanks, Adam

6 REPLIES 6
Nikola's avatar
Nikola S Retiring Moderator

Hi Adam,

 

I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.

 

~ Nikola
Hien's avatar
Hien P Community Member

Hello Nikola, 

 

I have the same issue and don't know how to get help from upwork. Can you please give me some instruction? 

Thank you!

Arjay's avatar
Arjay M Retired Team Member

Hi Hien,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
Casey's avatar
Casey R Community Member

I also need some help with this issue

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Casey,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Meron's avatar
Meron M Community Member

I'm so glad she thinks about the community