Mar 6, 2021 03:24:42 AM by Adam C
Hi, I sign in using my gmail account. To access settings and update my payment details, it is asking me to fill in a password. I do not have a password, since I signed in via gmail. If I try to change a password, it asks for a security question. I do not know the answer to this because I have never set-up a security question. Could you please inform me how I can access my settings? Thanks, Adam
Mar 6, 2021 06:25:12 AM by Nikola S
Hi Adam,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.
Jul 22, 2023 09:41:53 PM by Hien P
Hello Nikola,
I have the same issue and don't know how to get help from upwork. Can you please give me some instruction?
Thank you!
Dec 7, 2023 07:21:10 AM by Annie Jane B
Hi Casey,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.