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Erica L Member Since: Mar 10, 2019
1 of 8

I got this message and I need help to get my account back


This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

Could someone assist please

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 8

Hi Erica, 


I was unable to locate your old account. I'll go ahead and send you a private message so that you can share with me the details of your old account. 

Please know that once you have recovered your old account, you will need to close this new account to comply with the Upwork Terms of Service. 


-Avery
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Active Member
Daniel M Member Since: Mar 12, 2019
3 of 8

I'm having the same issue. **edited for Community Guidelines**

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 8

Hi Daniel, 

I can see that you use this account actively as a client. To comply with the Upwork Terms of Service, users should only have one account on Upwork. Since the other account is closed, I would recommend that you setup a freelancer account from this account by following the steps noted here.

 

Let us know if our team can assist you further. 


-Avery
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Margarida H Member Since: May 10, 2019
5 of 8

Hi Avery, 

 

I'm having the same issue. Can you help me?

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 8

Hi Margarida,

 

One of our team members will reach out to you via ticket on this account and assist you further. You can access your tickets on this Link. Thank you.


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Narendra K Member Since: Oct 11, 2020
7 of 8
 
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Nikola S Moderator Member Since: Jul 2, 2020
8 of 8

Hi Narendra,

 

Thank you for reaching out to us. Are you experiencing any issues while trying to log into your account? Please let us know so that we can assist you further. 

 

~ Nikola

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