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benjaboy
Member

Long-term client not closed contract, JSS impact

Hi,

I have one long-term client for more than two years. They send me to work from time to time, each time they create a new contract but normally they don't close it. After I completed the work and making sure that they are satisfied with the final output. They will release finds sometimes Upwork automatically release. But they never close the contract. I have told them several times. My question is this will unclosed contracts for long time client counts on JSS calculation?

 

Thanks

1 REPLY 1
andregutierrez22
Moderator
Moderator

Hi Biniam,

 

No, since you haven't received feedback from your clients on these contracts they are not included in your JSS calculation

 

Thanks!

~Andrea
Upwork