Feb 20, 2020 01:26:07 PM by Matthew O
Solved! Go to Solution.
Feb 21, 2020 11:11:04 AM by Martina P
Matthew O wrote:
Thank you for taking the time to respond to my earlier query. I understand that reporting the client as unresponsive might have been a bit much, especially after only a little time had passed. I also know that 9 days isn't enough to ruin a good rating. However, be it in nine days or nine months, this particular outcome would still have been unavoidable. She had forgotten she had a contract with me after only a few days. She's not likely to suddenly remember the contract after months have passed. I was trying to avoid that eventuality of letting the contract just lie there. That was what prompted my action. So in the future, even though there's that high probability I won't ever hear from a particular client again, am I supposed to just leave the contract be?
You would have been soo much better served not getting upwork to poke this client. An open contract does not hurt you, and even if you close it after a few months and get no feedback, it does not hurt you.
Not being able to wait for 14 days and poking a client does hurt you. Annoying a client and getting 4 stars does hurt you. You need to start thinking a bit more strategically to grow your upwork career.
Feb 20, 2020 01:31:56 PM Edited Feb 20, 2020 01:32:48 PM by Rene K
Losing Rising Talent Status Over Reporting An Unresponsive Client
I think someone should add that one here:
https://www.tylervigen.com/spurious-correlations
Feb 20, 2020 02:01:03 PM by Nichola L
Matthew,
The 4/5 may have lost you the rising talent badge, but it may also be that as you have had a number of contracts, you are likely to get a JSS soon, which means that you would automatically lose the RT badge.
As for your client, I know that sort of cavalier attitude can burn, but she will soon be history as you get more work.
Feb 21, 2020 03:06:52 AM by Christine A
Feb 21, 2020 04:02:46 AM by Matthew O
Feb 21, 2020 04:18:44 AM Edited Feb 21, 2020 04:24:13 AM by Petra R
Matthew O wrote:
However, be it in nine days or nine months, this particular outcome would still have been unavoidable.
The outcome (poor feedback, lost RT status, dinged JSS) was not unavoidable.
The client had not forgotten that she had a contract with you. It's much more likely that she didn't particularly like your work and was avoiding a confrontation or unpleasant situation. She marked you a 3 for both quality and skills. That means that she did not like what you produced. She hired someone else to replace you. She still needed the work done, but did not want you to be the one doing it.
You submitted the work, you'd have been paid after 14 days, and the contract would have been rendered forever harmless.
After a few weeks or even months you could have just closed it yourself. It would not have harmed your profile or your future JSS.
If a client avoids you, there is usually a reason. In such a case, just leaving the contract and then, eventually, closing it yourself would have been a far better technique and far less harmful.
Harassing the client and then reporting her and forcing her to end the contract resulted in the situation you now find yourself in.
Feb 21, 2020 04:49:24 AM by Matthew O
Feb 21, 2020 04:58:42 AM by Matthew O
Feb 21, 2020 11:06:46 AM by Petra R
Matthew O wrote:
I considered what you just wrote as a possible reason for the less than perfect review. One reason I think it's wrong though is due to the fact that she sent a contract to pay for the work I had done after she had seen it,
Really? The client gave you 3 stars for quality and skills, and replaced you with another freelancer.
What more do you need to be convinced that the client didn't like your work?
Who "forgets" that they hired a freelancer? (Hint: Not someone who only hired once previously, and not shortly after hiring. What are you saying here, that the client has very advanced dementia?)
Feb 21, 2020 10:55:36 AM Edited Feb 21, 2020 10:58:07 AM by Tonya P
Matthew O wrote:
I considered what you just wrote as a possible reason for the less than perfect review. One reason I think it's wrong however is due to the fact that she sent a contract to pay for the work I did after she has seen it, not before. Besides, she saw the extent of my skill before giving me the details on her job. A client has a duty to be as precise as possible with instructions to freelancer just a freelancer needs to always be able to meet the bar set by the client. All individuals, freelancer or client are entitled to their opinion. I have no qualms with that. I've learned my lesson though. Wait out the 14-day period and move on. Funnily enough, I got RT back and I'm not at all certain what I did to lose it in the first place now. This whole situation just seems less than ideal.
Dude, you can either learn how the system works and work with it or continue arguing about how you imagine the system should work. Upwork is what it is and you aren't going to change that by making up your own rules as you go along. The feedback service platforms publish is not intended to help you improve, it is intended to inform potential customers about your current abilities. It is up to you to find ways to develop as a professional and then present your skills to the world.
Feb 21, 2020 11:11:04 AM by Martina P
Matthew O wrote:
Thank you for taking the time to respond to my earlier query. I understand that reporting the client as unresponsive might have been a bit much, especially after only a little time had passed. I also know that 9 days isn't enough to ruin a good rating. However, be it in nine days or nine months, this particular outcome would still have been unavoidable. She had forgotten she had a contract with me after only a few days. She's not likely to suddenly remember the contract after months have passed. I was trying to avoid that eventuality of letting the contract just lie there. That was what prompted my action. So in the future, even though there's that high probability I won't ever hear from a particular client again, am I supposed to just leave the contract be?
You would have been soo much better served not getting upwork to poke this client. An open contract does not hurt you, and even if you close it after a few months and get no feedback, it does not hurt you.
Not being able to wait for 14 days and poking a client does hurt you. Annoying a client and getting 4 stars does hurt you. You need to start thinking a bit more strategically to grow your upwork career.
May 1, 2020 04:27:19 PM by Lucio Ricardo M
Yes, precisely, if you reported your client when the 14 days-period, is which can affect you. I understand you, that one don't precisely start freelancing with a year of money under the roof, but this is the way the system in. Also get your patience for when you withdraw money and it delays to come in,